{"id":425064,"date":"2026-04-09T17:52:59","date_gmt":"2026-04-09T09:52:59","guid":{"rendered":"https:\/\/pingtungtimes.com.tw\/?p=425064"},"modified":"2026-04-09T17:52:59","modified_gmt":"2026-04-09T09:52:59","slug":"%e5%85%a8%e9%9d%a2%e5%93%81%e8%b3%aa%e7%ae%a1%e7%90%86%e7%a0%94%e7%bf%92%e6%9c%83%e3%80%80%e5%b0%8e%e5%85%a5sroi%e5%b1%95%e7%8f%be%e6%b0%b8%e7%ba%8c%e6%b7%a1%e6%b1%9f%e7%9a%84%e5%85%ac%e5%85%b1","status":"publish","type":"post","link":"https:\/\/pingtungtimes.com.tw\/?p=425064","title":{"rendered":"\u5168\u9762\u54c1\u8cea\u7ba1\u7406\u7814\u7fd2\u6703\u3000\u5c0e\u5165SROI\u5c55\u73fe\u6c38\u7e8c\u6de1\u6c5f\u7684\u516c\u5171\u50f9\u503c"},"content":{"rendered":"<div>\n<p><a href=\"https:\/\/more-news.tw\/\">\u58a8\u65b0\u805e<\/a>\uff5c\u8a18\u8005\u97cb\u77f3\uff0f\u7d9c\u5408\u5831\u5c0e<\/p>\n<\/p>\n<div class=\"col-sm-12\">\n<h5><span style=\"font-size: 16px;\">\u3010\u6f58\u52ad\u6137\u6de1\u6c34\u6821\u5712\u5831\u5c0e\u3011\u54c1\u8cea\u4fdd\u8b49\u7a3d\u6838\u86553\u670827\u65e5\u4e0a\u53489\u6642\uff0c\u5728\u5b88\u8b19\u570b\u969b\u6703\u8b70\u4e2d\u5fc3\u6709\u84ee\u5ef3\u8209\u8fa6\u300c114\u5b78\u5e74\u5ea6\u5168\u9762\u54c1\u8cea\u7ba1\u7406\u7814\u7fd2\u6703\u300d\uff0c\u4e3b\u984c\u70ba\u300c\u5f9e\u6301\u7e8c\u6539\u5584\u5230\u516c\u5171\u50f9\u503c\uff1a\u54c1\u8cea\u5167\u5316\u8207\u5f71\u97ff\u5916\u986f\u7684\u6821\u52d9\u6cbb\u7406\u300d\uff0c\u6821\u9577\u845b\u7165\u662d\u3001\u8463\u4e8b\u9577\u5f35\u5bb6\u5b9c\u3001\u4e09\u4f4d\u526f\u6821\u9577\u3001\u548c\u5168\u6821\u4e00\u3001\u4e8c\u7d1a\u4e3b\u7ba1\u3001\u6559\u8077\u54e1\u903e300\u4eba\u53c3\u8207\u3002\u6703\u4e2d\u7531\u845b\u6821\u9577\u9812\u767c\u7b2c14\u5c46\u54c1\u7ba1\u5708\u7af6\u8cfd\u6d3b\u52d5\u734e\u91d1\u4e88\u7b2c\u4e00\u540d\u7e3d\u52d9\u8655\u300c\u7e3d\u662f\u5728\u670d\u52d9\u5708\u300d\u3001\u7b2c\u4e8c\u540d\u8cc7\u8a0a\u8655\u300c\u6551\u706b\u5708\u300d\u3001\u7b2c\u4e09\u540d\u8ca1\u52d9\u8655\u300c\u6703\u5feb\u5708\u300d\u3002<\/span><\/h5>\n<\/div>\n<div class=\"col-sm-12 text-left\">\n<div class=\"p-dtls\">\n<div id=\"divdtlcntnt\">\n<p>\u5f35\u8463\u4e8b\u9577\u81f4\u8a5e\u6642\uff0c\u5f37\u8abf\u672c\u6821\u81ea1993\u5e74\u8d77\uff0c\u5df2\u9023\u7e8c33\u5e74\u63a8\u52d5\u5168\u9762\u54c1\u8cea\u7ba1\u7406\uff0c\u4e26\u5c07\u5176\u8996\u70ba\u6821\u52d9\u767c\u5c55\u7684\u6838\u5fc3\u57fa\u56e0\u3002\u63a5\u8457\u900f\u904e\u4e16\u754c\u7d93\u6fdf\u8ad6\u58c72026\u98a8\u96aa\u5831\u544a\uff0c\u6307\u51fa\u672a\u4f86\u5341\u5e74\u5c07\u9762\u81e8\u5730\u7de3\u653f\u6cbb\u3001AI\u79d1\u6280\u8207\u6c38\u7e8c\u767c\u5c55\u7684\u6311\u6230\uff0c\u5fc5\u9808\u5c07\u5916\u90e8\u98a8\u96aa\u8f49\u5316\u70ba\u5167\u90e8\u6cbb\u7406\u7684\u52d5\u529b\uff0c\u671f\u8a31\u540c\u4ec1\u85c9\u7531\u672c\u6b21\u7814\u7fd2\u5c0e\u5165\u7684\u793e\u6703\u6295\u8cc7\u5831\u916c\uff08Social Return on Investment, SROI\uff09\u8a55\u4f30\u5de5\u5177\uff0c\u7d50\u5408PDCA\u5faa\u74b0\u8207AI\u6280\u8853\uff0c\u5f37\u5316\u300c\u6301\u7e8c\u6539\u5584\u300d\u8207\u300c\u6d41\u7a0b\u7ba1\u7406\u300d\uff0c\u6709\u6548\u5730\u878d\u5165\u6821\u52d9\u767c\u5c55\u8a08\u756b\uff0c\u767c\u63ee\u793e\u6703\u8ca2\u737b\u50f9\u503c\u3002<\/p>\n<figure id=\"attachment_579399\" aria-describedby=\"caption-attachment-579399\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-579399\" src=\"https:\/\/more-news.tw\/wp-content\/uploads\/2026\/04\/waterimg-1.jpg\" alt=\"\" width=\"800\" height=\"546\" srcset=\"https:\/\/more-news.tw\/wp-content\/uploads\/2026\/04\/waterimg-1.jpg 800w, https:\/\/more-news.tw\/wp-content\/uploads\/2026\/04\/waterimg-1-214x146.jpg 214w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\"><figcaption id=\"caption-attachment-579399\" class=\"wp-caption-text\">\u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230\u3002\uff08\u651d\u5f71\uff0f\u674e\u800c\u7fa9\uff09<\/figcaption><\/figure>\n<p>\u845b\u6821\u9577\u4e5f\u518d\u5ea6\u5f37\u8abf\uff0c\u300cTQM\u662f\u6821\u52d9\u6cbb\u7406\u7684\u57fa\u77f3\u300d\uff0c\u672c\u6821\u57282023\u5e74\u5373\u5df2\u6b63\u5f0f\u5c07AI\u8207\u6c38\u7e8c\u878d\u5165\u5168\u54c1\u7ba1\u6982\u5ff5\uff0c\u63a8\u52d5TQM 2.0\uff08\u667a\u6167\u6c38\u7e8cTQM\uff09\uff0c\u5c07\u6821\u52d9\u6cbb\u7406\u5f9e\u300c\u6301\u7e8c\u6539\u5584\u300d\u63d0\u5347\u5230\u300c\u5171\u5275\u50f9\u503c\u300d\u3002SROI\u80fd\u5c07\u7121\u5f62\u7684\u516c\u5171\u50f9\u503c\u8207\u793e\u6703\u5f71\u97ff\u529b\u9032\u884c\u79d1\u5b78\u5316\u7684\u91cf\u5316\u5206\u6790\uff0c\u80fd\u5920\u7cbe\u6e96\u8a55\u503c\u5404\u9805\u8a08\u756b\u5c0d\u793e\u6703\u8207\u74b0\u5883\u5e36\u4f86\u7684\u5be6\u8cea\u6539\u8b8a\uff0c\u6210\u70ba\u8861\u91cf\u6821\u52d9\u6210\u6548\u7684\u95dc\u9375\u5de5\u5177\uff0c\u6709\u6548\u5730\u5354\u52a9\u5b78\u6821\u81f4\u529b\u65bc\u5f9e\u5167\u90e8\u54c1\u8cea\u7684\u7cbe\u9032\uff0c\u8f49\u5316\u70ba\u5177\u5099\u5916\u90e8\u5f71\u97ff\u529b\u7684\u5353\u8d8a\u6cbb\u7406\u3002<\/p>\n<p>\u5c08\u984c\u6f14\u8b1b\u4e00\u7531\u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u4ee5\u300cTQM\u5728AI\u6642\u4ee3\u7684\u6df1\u5316\u3001\u5167\u5316\u8207\u9032\u5316\u300d\u70ba\u984c\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230 \u3002\u4ed6\u8a8d\u70ba\u6de1\u6c5f\u5177\u5099\u6df1\u539a\u7684\u54c1\u8cea\u6587\u5316\u57fa\u790e\uff0c\u66f4\u66fe\u69ae\u7372\u570b\u5bb6\u54c1\u8cea\u734e\u80af\u5b9a\uff0c\u9762\u5c0d\u672a\u4f86\u7684\u6311\u6230\uff0cTQM\u9700\u5f9e\u300c\u505a\u5f97\u7a69\u300d\u8f49\u578b\u70ba\u300c\u505a\u5f97\u6e96\u3001\u5feb\u4e14\u6709\u5f71\u97ff\u529b\u300d\uff0c\u4e26\u5efa\u8b70\u4e09\u5927\u7b56\u7565\u65b9\u5411\uff1a\u4ee5\u300c\u6df1\u5316\u300d\u6578\u64da\u9a45\u52d5\u7684\u7cbe\u6e96\u6cbb\u7406\uff0c\u63d0\u5347\u6c7a\u7b56\u5373\u6642\u6027\uff1b\u5176\u6b21\u70ba\u300c\u5167\u5316\u300d\u884c\u653f\u6e1b\u91cf\u8207\u6587\u5316\u91cd\u5851\uff0c\u904b\u7528AI\u52a9\u7406\u6e1b\u8f15\u8ca0\u64d4\uff1b\u6700\u5f8c\u5247\u662f\u300c\u9032\u5316\u300dAI\u878d\u5165\u9ad8\u6559\u9858\u666f\uff0c\u5c07\u50b3\u7d71\u512a\u52e2\u8f49\u5316\u70ba\u65b0\u968e\u6bb5\u7684\u7af6\u722d\u529b\u3002<\/p>\n<p>\u5c08\u984c\u6f14\u8b1b\u4e8c\u7531\u6a39\u51a0\u5f71\u97ff\u529b\u6295\u8cc7\u516c\u53f8\u57f7\u884c\u9577\u694a\u5bb6\u5f65\uff0c\u4ee5\u300c\u5f9eSROI\u5230\u6821\u52d9\u767c\u5c55\u76ee\u6a19\u7ba1\u7406\u300d\u70ba\u984c\uff0c\u5206\u4eab\u5982\u4f55\u900f\u904eSROI\u5354\u52a9\u7d44\u7e54\u8861\u91cf\u5168\u9762\u50f9\u503c\u3002\u9996\u5148\u8a73\u7d30\u89e3\u6790SROI\u57f7\u884c\u76846\u5927\u6b65\u9a5f\u82078\u5927\u4f30\u7b97\u539f\u5247\uff0c\u5f37\u8abf\u6821\u52d9\u6cbb\u7406\u61c9\u5f9e\u300c\u5229\u5bb3\u95dc\u4fc2\u4eba\u53c3\u8207\u300d\u51fa\u767c\uff0c\u900f\u904e\u6578\u64da\u91cf\u5316\u8207\u8ca8\u5e63\u5316\u8a55\u4f30\uff0c\u7cbe\u6e96\u5448\u73fe\u6559\u80b2\u7522\u51fa\u7684\u6210\u6548\u8207\u5f71\u97ff\u529b\u3002\u4ed6\u6307\u51fa\uff0cSROI\u4e0d\u53ea\u662f\u8a55\u4f30\u5de5\u5177\uff0c\u66f4\u80fd\u5ef6\u4f38\u81f3\u76ee\u6a19\u8207\u95dc\u9375\u6210\u679c\uff08Objectives and Key Results, OKR\uff09\u7ba1\u7406\uff0c\u5354\u52a9\u5b78\u6821\u5728\u884c\u653f\u6e1b\u91cf\u4e0b\uff0c\u9054\u6210\u7cbe\u6e96\u7684\u50f9\u503c\u6e9d\u901a\u8207\u8cc7\u6e90\u914d\u7f6e\uff0c\u5c07\u7121\u5f62\u7684\u793e\u6703\u5f71\u97ff\u529b\u5177\u8c61\u5316\uff0c\u9032\u800c\u512a\u5316\u6cbb\u7406\u6548\u80fd\u4e26\u5efa\u7acb\u54c1\u724c\u50f9\u503c\u3002<\/p>\n<p>\u63d0\u554f\u4ea4\u6d41\u7531\u845b\u6821\u9577\u4e3b\u6301\uff0c\u6c38\u7e8c\u767c\u5c55\u8207\u793e\u6703\u5275\u65b0\u4e2d\u5fc3\u97cc\u6027\u6cbb\u7406\u898f\u5283\u7d44\u7d44\u9577\u6d2a\u5c0f\u6587\u53ca\u9673\u632f\u9060\u6821\u9577\uff0c\u5206\u5225\u5c31\u5b78\u6821\u5229\u5bb3\u95dc\u4fc2\u4eba\u7684\u5f71\u97ff\u529b\u8abf\u67e5\uff0c\u4ee5\u53caSROI\u4e2d\u8ca8\u5e63\u5316\u8a55\u4f30\u7684\u50f9\u503c\u8a8d\u5b9a\u9032\u884c\u63d0\u554f\uff0c\u7531\u694a\u5bb6\u5f65\u4e88\u4ee5\u56de\u5fa9\u3002\u845b\u6821\u9577\u65bc\u9589\u5e55\u81f4\u8a5e\u4e2d\uff0c\u91cd\u7533\u76ee\u524d\u63a8\u52d5\u7684\u300c\u5168\u96f2\u7aef\u667a\u6167\u6821\u57123.0\u300d\u4e2dAI\u96f2\u7aef\u6821\u52d9\u6cbb\u7406\u3001\u6578\u4f4d\u5b7f\u751f\u80fd\u6e90\u7ba1\u7406\u3001AI\u5f15\u9818\u6559\u5b78\u5275\u65b0\u548c\u667a\u6167\u6c38\u7e8c\u7522\u5b78\u5408\u4f5c4\u5927\u91cd\u9ede\uff0c\u5c07\u900f\u904eESG\u8207AI\u7684\u52a0\u4e58\u6548\u679c\uff0c\u5c07\u5404\u9805\u6821\u52d9\u8a08\u756b\u53ca\u6c38\u7e8c\u5831\u544a\u66f8\u8207SROI\u5de5\u5177\u6574\u5408\uff0c\u5168\u9762\u8f49\u5316\u6de1\u6c5f\u65e2\u6709\u512a\u52e2\u70ba\u672a\u4f86\u7af6\u722d\u529b\u3002<\/p>\n<p>\u5f35\u8463\u4e8b\u9577\u5247\u63d0\u9192\uff0c\u5118\u7ba1\u76ee\u524d\u5927\u5b78\u90e8\u65e5\u9593\u5b78\u5236\u7684\u8a3b\u518a\u7387\u9023\u7e8c\u5169\u5e74\u8d85\u904e100%\uff0c\u7cfb\u4e3b\u4efb\u53ca\u6559\u5e2b\u4ecd\u9808\u95dc\u6ce8\u5b78\u751f\u7684\u5c31\u5b78\u7a69\u5b9a\u5ea6\uff0c\u5354\u52a9\u4ed6\u5011\u5728\u6de1\u6c5f\u597d\u597d\u5b78\u7fd2\uff1b\u884c\u653f\u55ae\u4f4d\u4e5f\u61c9\u5584\u7528AI\u8f14\u52a9\u4ee5\u7c21\u5316\u6d41\u7a0b\uff0c\u63d0\u5347\u6548\u7387\u3002\u6700\u5f8c\u63d0\u9192TQM \u7684\u7cbe\u795e\u5728\u65bc\u843d\u5be6PDCA\u5faa\u74b0\uff0c\u7279\u5225\u662f\u300c\u6aa2\u6838\u300d\uff08Check\uff09\u7684\u968e\u6bb5\uff0c\u671f\u8a31\u540c\u4ec1\u672a\u4f86\u7d50\u5408AI\u8207SROI\u5de5\u5177\uff0c\u5f37\u5316\u6821\u52d9\u6cbb\u7406\u7684\u6578\u64da\u5316\u8207\u900f\u660e\u5ea6\u3002<\/p>\n<figure id=\"attachment_579400\" aria-describedby=\"caption-attachment-579400\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-579400\" src=\"https:\/\/more-news.tw\/wp-content\/uploads\/2026\/04\/waterimg-2.jpg\" alt=\"\" width=\"800\" height=\"468\" srcset=\"https:\/\/more-news.tw\/wp-content\/uploads\/2026\/04\/waterimg-2.jpg 800w, https:\/\/more-news.tw\/wp-content\/uploads\/2026\/04\/waterimg-2-250x146.jpg 250w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\"><figcaption id=\"caption-attachment-579400\" class=\"wp-caption-text\">\u845b\u6821\u9577\uff08\u53f35\uff09\u9812\u767c\u734e\u91d1\u4e88\u7b2c14\u5c46\u54c1\u7ba1\u5708\u7af6\u8cfd\u7b2c\u4e00\u540d\uff0c\u7e3d\u52d9\u8655\u300c\u7e3d\u662f\u5728\u670d\u52d9\u5708\u300d\u3002\uff08\u651d\u5f71\uff0f\u66fe\u6668\u7dad\uff09<\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<p>\u6b64\u7bc7\u6587\u7ae0\u6700\u958b\u59cb\u51fa\u8655\u70ba: <a href=\"https:\/\/more-news.tw\/579387\/\">\u5168\u9762\u54c1\u8cea\u7ba1\u7406\u7814\u7fd2\u6703\u3000\u5c0e\u5165SROI\u5c55\u73fe\u6c38\u7e8c\u6de1\u6c5f\u7684\u516c\u5171\u50f9\u503c<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u58a8\u65b0\u805e\uff5c\u8a18\u8005\u97cb\u77f3\uff0f\u7d9c\u5408\u5831\u5c0e \u3010&#8230;<\/p>\n","protected":false},"author":24,"featured_media":425065,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[48688],"tags":[],"class_list":["post-425064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-more-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5168\u9762\u54c1\u8cea\u7ba1\u7406\u7814\u7fd2\u6703\u3000\u5c0e\u5165SROI\u5c55\u73fe\u6c38\u7e8c\u6de1\u6c5f\u7684\u516c\u5171\u50f9\u503c - \u5c4f\u6771\u6642\u5831\u96fb\u5b50\u5831<\/title>\n<meta name=\"description\" content=\"\u58a8\u65b0\u805e\uff5c\u8a18\u8005\u97cb\u77f3\uff0f\u7d9c\u5408\u5831\u5c0e 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  \u5f35\u8463\u4e8b\u9577\u81f4\u8a5e\u6642\uff0c\u5f37\u8abf\u672c\u6821\u81ea1993\u5e74\u8d77\uff0c\u5df2\u9023\u7e8c33\u5e74\u63a8\u52d5\u5168\u9762\u54c1\u8cea\u7ba1\u7406\uff0c\u4e26\u5c07\u5176\u8996\u70ba\u6821\u52d9\u767c\u5c55\u7684\u6838\u5fc3\u57fa\u56e0\u3002\u63a5\u8457\u900f\u904e\u4e16\u754c\u7d93\u6fdf\u8ad6\u58c72026\u98a8\u96aa\u5831\u544a\uff0c\u6307\u51fa\u672a\u4f86\u5341\u5e74\u5c07\u9762\u81e8\u5730\u7de3\u653f\u6cbb\u3001AI\u79d1\u6280\u8207\u6c38\u7e8c\u767c\u5c55\u7684\u6311\u6230\uff0c\u5fc5\u9808\u5c07\u5916\u90e8\u98a8\u96aa\u8f49\u5316\u70ba\u5167\u90e8\u6cbb\u7406\u7684\u52d5\u529b\uff0c\u671f\u8a31\u540c\u4ec1\u85c9\u7531\u672c\u6b21\u7814\u7fd2\u5c0e\u5165\u7684\u793e\u6703\u6295\u8cc7\u5831\u916c\uff08Social Return on Investment, SROI\uff09\u8a55\u4f30\u5de5\u5177\uff0c\u7d50\u5408PDCA\u5faa\u74b0\u8207AI\u6280\u8853\uff0c\u5f37\u5316\u300c\u6301\u7e8c\u6539\u5584\u300d\u8207\u300c\u6d41\u7a0b\u7ba1\u7406\u300d\uff0c\u6709\u6548\u5730\u878d\u5165\u6821\u52d9\u767c\u5c55\u8a08\u756b\uff0c\u767c\u63ee\u793e\u6703\u8ca2\u737b\u50f9\u503c\u3002 \u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230\u3002\uff08\u651d\u5f71\uff0f\u674e\u800c\u7fa9\uff09 \u845b\u6821\u9577\u4e5f\u518d\u5ea6\u5f37\u8abf\uff0c\u300cTQM\u662f\u6821\u52d9\u6cbb\u7406\u7684\u57fa\u77f3\u300d\uff0c\u672c\u6821\u57282023\u5e74\u5373\u5df2\u6b63\u5f0f\u5c07AI\u8207\u6c38\u7e8c\u878d\u5165\u5168\u54c1\u7ba1\u6982\u5ff5\uff0c\u63a8\u52d5TQM 2.0\uff08\u667a\u6167\u6c38\u7e8cTQM\uff09\uff0c\u5c07\u6821\u52d9\u6cbb\u7406\u5f9e\u300c\u6301\u7e8c\u6539\u5584\u300d\u63d0\u5347\u5230\u300c\u5171\u5275\u50f9\u503c\u300d\u3002SROI\u80fd\u5c07\u7121\u5f62\u7684\u516c\u5171\u50f9\u503c\u8207\u793e\u6703\u5f71\u97ff\u529b\u9032\u884c\u79d1\u5b78\u5316\u7684\u91cf\u5316\u5206\u6790\uff0c\u80fd\u5920\u7cbe\u6e96\u8a55\u503c\u5404\u9805\u8a08\u756b\u5c0d\u793e\u6703\u8207\u74b0\u5883\u5e36\u4f86\u7684\u5be6\u8cea\u6539\u8b8a\uff0c\u6210\u70ba\u8861\u91cf\u6821\u52d9\u6210\u6548\u7684\u95dc\u9375\u5de5\u5177\uff0c\u6709\u6548\u5730\u5354\u52a9\u5b78\u6821\u81f4\u529b\u65bc\u5f9e\u5167\u90e8\u54c1\u8cea\u7684\u7cbe\u9032\uff0c\u8f49\u5316\u70ba\u5177\u5099\u5916\u90e8\u5f71\u97ff\u529b\u7684\u5353\u8d8a\u6cbb\u7406\u3002 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OKR\uff09\u7ba1\u7406\uff0c\u5354\u52a9\u5b78\u6821\u5728\u884c\u653f\u6e1b\u91cf\u4e0b\uff0c\u9054\u6210\u7cbe\u6e96\u7684\u50f9\u503c\u6e9d\u901a\u8207\u8cc7\u6e90\u914d\u7f6e\uff0c\u5c07\u7121\u5f62\u7684\u793e\u6703\u5f71\u97ff\u529b\u5177\u8c61\u5316\uff0c\u9032\u800c\u512a\u5316\u6cbb\u7406\u6548\u80fd\u4e26\u5efa\u7acb\u54c1\u724c\u50f9\u503c\u3002 \u63d0\u554f\u4ea4\u6d41\u7531\u845b\u6821\u9577\u4e3b\u6301\uff0c\u6c38\u7e8c\u767c\u5c55\u8207\u793e\u6703\u5275\u65b0\u4e2d\u5fc3\u97cc\u6027\u6cbb\u7406\u898f\u5283\u7d44\u7d44\u9577\u6d2a\u5c0f\u6587\u53ca\u9673\u632f\u9060\u6821\u9577\uff0c\u5206\u5225\u5c31\u5b78\u6821\u5229\u5bb3\u95dc\u4fc2\u4eba\u7684\u5f71\u97ff\u529b\u8abf\u67e5\uff0c\u4ee5\u53caSROI\u4e2d\u8ca8\u5e63\u5316\u8a55\u4f30\u7684\u50f9\u503c\u8a8d\u5b9a\u9032\u884c\u63d0\u554f\uff0c\u7531\u694a\u5bb6\u5f65\u4e88\u4ee5\u56de\u5fa9\u3002\u845b\u6821\u9577\u65bc\u9589\u5e55\u81f4\u8a5e\u4e2d\uff0c\u91cd\u7533\u76ee\u524d\u63a8\u52d5\u7684\u300c\u5168\u96f2\u7aef\u667a\u6167\u6821\u57123.0\u300d\u4e2dAI\u96f2\u7aef\u6821\u52d9\u6cbb\u7406\u3001\u6578\u4f4d\u5b7f\u751f\u80fd\u6e90\u7ba1\u7406\u3001AI\u5f15\u9818\u6559\u5b78\u5275\u65b0\u548c\u667a\u6167\u6c38\u7e8c\u7522\u5b78\u5408\u4f5c4\u5927\u91cd\u9ede\uff0c\u5c07\u900f\u904eESG\u8207AI\u7684\u52a0\u4e58\u6548\u679c\uff0c\u5c07\u5404\u9805\u6821\u52d9\u8a08\u756b\u53ca\u6c38\u7e8c\u5831\u544a\u66f8\u8207SROI\u5de5\u5177\u6574\u5408\uff0c\u5168\u9762\u8f49\u5316\u6de1\u6c5f\u65e2\u6709\u512a\u52e2\u70ba\u672a\u4f86\u7af6\u722d\u529b\u3002 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  \u5f35\u8463\u4e8b\u9577\u81f4\u8a5e\u6642\uff0c\u5f37\u8abf\u672c\u6821\u81ea1993\u5e74\u8d77\uff0c\u5df2\u9023\u7e8c33\u5e74\u63a8\u52d5\u5168\u9762\u54c1\u8cea\u7ba1\u7406\uff0c\u4e26\u5c07\u5176\u8996\u70ba\u6821\u52d9\u767c\u5c55\u7684\u6838\u5fc3\u57fa\u56e0\u3002\u63a5\u8457\u900f\u904e\u4e16\u754c\u7d93\u6fdf\u8ad6\u58c72026\u98a8\u96aa\u5831\u544a\uff0c\u6307\u51fa\u672a\u4f86\u5341\u5e74\u5c07\u9762\u81e8\u5730\u7de3\u653f\u6cbb\u3001AI\u79d1\u6280\u8207\u6c38\u7e8c\u767c\u5c55\u7684\u6311\u6230\uff0c\u5fc5\u9808\u5c07\u5916\u90e8\u98a8\u96aa\u8f49\u5316\u70ba\u5167\u90e8\u6cbb\u7406\u7684\u52d5\u529b\uff0c\u671f\u8a31\u540c\u4ec1\u85c9\u7531\u672c\u6b21\u7814\u7fd2\u5c0e\u5165\u7684\u793e\u6703\u6295\u8cc7\u5831\u916c\uff08Social Return on Investment, SROI\uff09\u8a55\u4f30\u5de5\u5177\uff0c\u7d50\u5408PDCA\u5faa\u74b0\u8207AI\u6280\u8853\uff0c\u5f37\u5316\u300c\u6301\u7e8c\u6539\u5584\u300d\u8207\u300c\u6d41\u7a0b\u7ba1\u7406\u300d\uff0c\u6709\u6548\u5730\u878d\u5165\u6821\u52d9\u767c\u5c55\u8a08\u756b\uff0c\u767c\u63ee\u793e\u6703\u8ca2\u737b\u50f9\u503c\u3002 \u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230\u3002\uff08\u651d\u5f71\uff0f\u674e\u800c\u7fa9\uff09 \u845b\u6821\u9577\u4e5f\u518d\u5ea6\u5f37\u8abf\uff0c\u300cTQM\u662f\u6821\u52d9\u6cbb\u7406\u7684\u57fa\u77f3\u300d\uff0c\u672c\u6821\u57282023\u5e74\u5373\u5df2\u6b63\u5f0f\u5c07AI\u8207\u6c38\u7e8c\u878d\u5165\u5168\u54c1\u7ba1\u6982\u5ff5\uff0c\u63a8\u52d5TQM 2.0\uff08\u667a\u6167\u6c38\u7e8cTQM\uff09\uff0c\u5c07\u6821\u52d9\u6cbb\u7406\u5f9e\u300c\u6301\u7e8c\u6539\u5584\u300d\u63d0\u5347\u5230\u300c\u5171\u5275\u50f9\u503c\u300d\u3002SROI\u80fd\u5c07\u7121\u5f62\u7684\u516c\u5171\u50f9\u503c\u8207\u793e\u6703\u5f71\u97ff\u529b\u9032\u884c\u79d1\u5b78\u5316\u7684\u91cf\u5316\u5206\u6790\uff0c\u80fd\u5920\u7cbe\u6e96\u8a55\u503c\u5404\u9805\u8a08\u756b\u5c0d\u793e\u6703\u8207\u74b0\u5883\u5e36\u4f86\u7684\u5be6\u8cea\u6539\u8b8a\uff0c\u6210\u70ba\u8861\u91cf\u6821\u52d9\u6210\u6548\u7684\u95dc\u9375\u5de5\u5177\uff0c\u6709\u6548\u5730\u5354\u52a9\u5b78\u6821\u81f4\u529b\u65bc\u5f9e\u5167\u90e8\u54c1\u8cea\u7684\u7cbe\u9032\uff0c\u8f49\u5316\u70ba\u5177\u5099\u5916\u90e8\u5f71\u97ff\u529b\u7684\u5353\u8d8a\u6cbb\u7406\u3002 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\u5c08\u984c\u6f14\u8b1b\u4e8c\u7531\u6a39\u51a0\u5f71\u97ff\u529b\u6295\u8cc7\u516c\u53f8\u57f7\u884c\u9577\u694a\u5bb6\u5f65\uff0c\u4ee5\u300c\u5f9eSROI\u5230\u6821\u52d9\u767c\u5c55\u76ee\u6a19\u7ba1\u7406\u300d\u70ba\u984c\uff0c\u5206\u4eab\u5982\u4f55\u900f\u904eSROI\u5354\u52a9\u7d44\u7e54\u8861\u91cf\u5168\u9762\u50f9\u503c\u3002\u9996\u5148\u8a73\u7d30\u89e3\u6790SROI\u57f7\u884c\u76846\u5927\u6b65\u9a5f\u82078\u5927\u4f30\u7b97\u539f\u5247\uff0c\u5f37\u8abf\u6821\u52d9\u6cbb\u7406\u61c9\u5f9e\u300c\u5229\u5bb3\u95dc\u4fc2\u4eba\u53c3\u8207\u300d\u51fa\u767c\uff0c\u900f\u904e\u6578\u64da\u91cf\u5316\u8207\u8ca8\u5e63\u5316\u8a55\u4f30\uff0c\u7cbe\u6e96\u5448\u73fe\u6559\u80b2\u7522\u51fa\u7684\u6210\u6548\u8207\u5f71\u97ff\u529b\u3002\u4ed6\u6307\u51fa\uff0cSROI\u4e0d\u53ea\u662f\u8a55\u4f30\u5de5\u5177\uff0c\u66f4\u80fd\u5ef6\u4f38\u81f3\u76ee\u6a19\u8207\u95dc\u9375\u6210\u679c\uff08Objectives and Key Results, OKR\uff09\u7ba1\u7406\uff0c\u5354\u52a9\u5b78\u6821\u5728\u884c\u653f\u6e1b\u91cf\u4e0b\uff0c\u9054\u6210\u7cbe\u6e96\u7684\u50f9\u503c\u6e9d\u901a\u8207\u8cc7\u6e90\u914d\u7f6e\uff0c\u5c07\u7121\u5f62\u7684\u793e\u6703\u5f71\u97ff\u529b\u5177\u8c61\u5316\uff0c\u9032\u800c\u512a\u5316\u6cbb\u7406\u6548\u80fd\u4e26\u5efa\u7acb\u54c1\u724c\u50f9\u503c\u3002 \u63d0\u554f\u4ea4\u6d41\u7531\u845b\u6821\u9577\u4e3b\u6301\uff0c\u6c38\u7e8c\u767c\u5c55\u8207\u793e\u6703\u5275\u65b0\u4e2d\u5fc3\u97cc\u6027\u6cbb\u7406\u898f\u5283\u7d44\u7d44\u9577\u6d2a\u5c0f\u6587\u53ca\u9673\u632f\u9060\u6821\u9577\uff0c\u5206\u5225\u5c31\u5b78\u6821\u5229\u5bb3\u95dc\u4fc2\u4eba\u7684\u5f71\u97ff\u529b\u8abf\u67e5\uff0c\u4ee5\u53caSROI\u4e2d\u8ca8\u5e63\u5316\u8a55\u4f30\u7684\u50f9\u503c\u8a8d\u5b9a\u9032\u884c\u63d0\u554f\uff0c\u7531\u694a\u5bb6\u5f65\u4e88\u4ee5\u56de\u5fa9\u3002\u845b\u6821\u9577\u65bc\u9589\u5e55\u81f4\u8a5e\u4e2d\uff0c\u91cd\u7533\u76ee\u524d\u63a8\u52d5\u7684\u300c\u5168\u96f2\u7aef\u667a\u6167\u6821\u57123.0\u300d\u4e2dAI\u96f2\u7aef\u6821\u52d9\u6cbb\u7406\u3001\u6578\u4f4d\u5b7f\u751f\u80fd\u6e90\u7ba1\u7406\u3001AI\u5f15\u9818\u6559\u5b78\u5275\u65b0\u548c\u667a\u6167\u6c38\u7e8c\u7522\u5b78\u5408\u4f5c4\u5927\u91cd\u9ede\uff0c\u5c07\u900f\u904eESG\u8207AI\u7684\u52a0\u4e58\u6548\u679c\uff0c\u5c07\u5404\u9805\u6821\u52d9\u8a08\u756b\u53ca\u6c38\u7e8c\u5831\u544a\u66f8\u8207SROI\u5de5\u5177\u6574\u5408\uff0c\u5168\u9762\u8f49\u5316\u6de1\u6c5f\u65e2\u6709\u512a\u52e2\u70ba\u672a\u4f86\u7af6\u722d\u529b\u3002 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\u3010\u6f58\u52ad\u6137\u6de1\u6c34\u6821\u5712\u5831\u5c0e\u3011\u54c1\u8cea\u4fdd\u8b49\u7a3d\u6838\u86553\u670827\u65e5\u4e0a\u53489\u6642\uff0c\u5728\u5b88\u8b19\u570b\u969b\u6703\u8b70\u4e2d\u5fc3\u6709\u84ee\u5ef3\u8209\u8fa6\u300c114\u5b78\u5e74\u5ea6\u5168\u9762\u54c1\u8cea\u7ba1\u7406\u7814\u7fd2\u6703\u300d\uff0c\u4e3b\u984c\u70ba\u300c\u5f9e\u6301\u7e8c\u6539\u5584\u5230\u516c\u5171\u50f9\u503c\uff1a\u54c1\u8cea\u5167\u5316\u8207\u5f71\u97ff\u5916\u986f\u7684\u6821\u52d9\u6cbb\u7406\u300d\uff0c\u6821\u9577\u845b\u7165\u662d\u3001\u8463\u4e8b\u9577\u5f35\u5bb6\u5b9c\u3001\u4e09\u4f4d\u526f\u6821\u9577\u3001\u548c\u5168\u6821\u4e00\u3001\u4e8c\u7d1a\u4e3b\u7ba1\u3001\u6559\u8077\u54e1\u903e300\u4eba\u53c3\u8207\u3002\u6703\u4e2d\u7531\u845b\u6821\u9577\u9812\u767c\u7b2c14\u5c46\u54c1\u7ba1\u5708\u7af6\u8cfd\u6d3b\u52d5\u734e\u91d1\u4e88\u7b2c\u4e00\u540d\u7e3d\u52d9\u8655\u300c\u7e3d\u662f\u5728\u670d\u52d9\u5708\u300d\u3001\u7b2c\u4e8c\u540d\u8cc7\u8a0a\u8655\u300c\u6551\u706b\u5708\u300d\u3001\u7b2c\u4e09\u540d\u8ca1\u52d9\u8655\u300c\u6703\u5feb\u5708\u300d\u3002 \u5f35\u8463\u4e8b\u9577\u81f4\u8a5e\u6642\uff0c\u5f37\u8abf\u672c\u6821\u81ea1993\u5e74\u8d77\uff0c\u5df2\u9023\u7e8c33\u5e74\u63a8\u52d5\u5168\u9762\u54c1\u8cea\u7ba1\u7406\uff0c\u4e26\u5c07\u5176\u8996\u70ba\u6821\u52d9\u767c\u5c55\u7684\u6838\u5fc3\u57fa\u56e0\u3002\u63a5\u8457\u900f\u904e\u4e16\u754c\u7d93\u6fdf\u8ad6\u58c72026\u98a8\u96aa\u5831\u544a\uff0c\u6307\u51fa\u672a\u4f86\u5341\u5e74\u5c07\u9762\u81e8\u5730\u7de3\u653f\u6cbb\u3001AI\u79d1\u6280\u8207\u6c38\u7e8c\u767c\u5c55\u7684\u6311\u6230\uff0c\u5fc5\u9808\u5c07\u5916\u90e8\u98a8\u96aa\u8f49\u5316\u70ba\u5167\u90e8\u6cbb\u7406\u7684\u52d5\u529b\uff0c\u671f\u8a31\u540c\u4ec1\u85c9\u7531\u672c\u6b21\u7814\u7fd2\u5c0e\u5165\u7684\u793e\u6703\u6295\u8cc7\u5831\u916c\uff08Social Return on Investment, SROI\uff09\u8a55\u4f30\u5de5\u5177\uff0c\u7d50\u5408PDCA\u5faa\u74b0\u8207AI\u6280\u8853\uff0c\u5f37\u5316\u300c\u6301\u7e8c\u6539\u5584\u300d\u8207\u300c\u6d41\u7a0b\u7ba1\u7406\u300d\uff0c\u6709\u6548\u5730\u878d\u5165\u6821\u52d9\u767c\u5c55\u8a08\u756b\uff0c\u767c\u63ee\u793e\u6703\u8ca2\u737b\u50f9\u503c\u3002 \u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230\u3002\uff08\u651d\u5f71\uff0f\u674e\u800c\u7fa9\uff09 \u845b\u6821\u9577\u4e5f\u518d\u5ea6\u5f37\u8abf\uff0c\u300cTQM\u662f\u6821\u52d9\u6cbb\u7406\u7684\u57fa\u77f3\u300d\uff0c\u672c\u6821\u57282023\u5e74\u5373\u5df2\u6b63\u5f0f\u5c07AI\u8207\u6c38\u7e8c\u878d\u5165\u5168\u54c1\u7ba1\u6982\u5ff5\uff0c\u63a8\u52d5TQM 2.0\uff08\u667a\u6167\u6c38\u7e8cTQM\uff09\uff0c\u5c07\u6821\u52d9\u6cbb\u7406\u5f9e\u300c\u6301\u7e8c\u6539\u5584\u300d\u63d0\u5347\u5230\u300c\u5171\u5275\u50f9\u503c\u300d\u3002SROI\u80fd\u5c07\u7121\u5f62\u7684\u516c\u5171\u50f9\u503c\u8207\u793e\u6703\u5f71\u97ff\u529b\u9032\u884c\u79d1\u5b78\u5316\u7684\u91cf\u5316\u5206\u6790\uff0c\u80fd\u5920\u7cbe\u6e96\u8a55\u503c\u5404\u9805\u8a08\u756b\u5c0d\u793e\u6703\u8207\u74b0\u5883\u5e36\u4f86\u7684\u5be6\u8cea\u6539\u8b8a\uff0c\u6210\u70ba\u8861\u91cf\u6821\u52d9\u6210\u6548\u7684\u95dc\u9375\u5de5\u5177\uff0c\u6709\u6548\u5730\u5354\u52a9\u5b78\u6821\u81f4\u529b\u65bc\u5f9e\u5167\u90e8\u54c1\u8cea\u7684\u7cbe\u9032\uff0c\u8f49\u5316\u70ba\u5177\u5099\u5916\u90e8\u5f71\u97ff\u529b\u7684\u5353\u8d8a\u6cbb\u7406\u3002 \u5c08\u984c\u6f14\u8b1b\u4e00\u7531\u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u4ee5\u300cTQM\u5728AI\u6642\u4ee3\u7684\u6df1\u5316\u3001\u5167\u5316\u8207\u9032\u5316\u300d\u70ba\u984c\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230 \u3002\u4ed6\u8a8d\u70ba\u6de1\u6c5f\u5177\u5099\u6df1\u539a\u7684\u54c1\u8cea\u6587\u5316\u57fa\u790e\uff0c\u66f4\u66fe\u69ae\u7372\u570b\u5bb6\u54c1\u8cea\u734e\u80af\u5b9a\uff0c\u9762\u5c0d\u672a\u4f86\u7684\u6311\u6230\uff0cTQM\u9700\u5f9e\u300c\u505a\u5f97\u7a69\u300d\u8f49\u578b\u70ba\u300c\u505a\u5f97\u6e96\u3001\u5feb\u4e14\u6709\u5f71\u97ff\u529b\u300d\uff0c\u4e26\u5efa\u8b70\u4e09\u5927\u7b56\u7565\u65b9\u5411\uff1a\u4ee5\u300c\u6df1\u5316\u300d\u6578\u64da\u9a45\u52d5\u7684\u7cbe\u6e96\u6cbb\u7406\uff0c\u63d0\u5347\u6c7a\u7b56\u5373\u6642\u6027\uff1b\u5176\u6b21\u70ba\u300c\u5167\u5316\u300d\u884c\u653f\u6e1b\u91cf\u8207\u6587\u5316\u91cd\u5851\uff0c\u904b\u7528AI\u52a9\u7406\u6e1b\u8f15\u8ca0\u64d4\uff1b\u6700\u5f8c\u5247\u662f\u300c\u9032\u5316\u300dAI\u878d\u5165\u9ad8\u6559\u9858\u666f\uff0c\u5c07\u50b3\u7d71\u512a\u52e2\u8f49\u5316\u70ba\u65b0\u968e\u6bb5\u7684\u7af6\u722d\u529b\u3002 \u5c08\u984c\u6f14\u8b1b\u4e8c\u7531\u6a39\u51a0\u5f71\u97ff\u529b\u6295\u8cc7\u516c\u53f8\u57f7\u884c\u9577\u694a\u5bb6\u5f65\uff0c\u4ee5\u300c\u5f9eSROI\u5230\u6821\u52d9\u767c\u5c55\u76ee\u6a19\u7ba1\u7406\u300d\u70ba\u984c\uff0c\u5206\u4eab\u5982\u4f55\u900f\u904eSROI\u5354\u52a9\u7d44\u7e54\u8861\u91cf\u5168\u9762\u50f9\u503c\u3002\u9996\u5148\u8a73\u7d30\u89e3\u6790SROI\u57f7\u884c\u76846\u5927\u6b65\u9a5f\u82078\u5927\u4f30\u7b97\u539f\u5247\uff0c\u5f37\u8abf\u6821\u52d9\u6cbb\u7406\u61c9\u5f9e\u300c\u5229\u5bb3\u95dc\u4fc2\u4eba\u53c3\u8207\u300d\u51fa\u767c\uff0c\u900f\u904e\u6578\u64da\u91cf\u5316\u8207\u8ca8\u5e63\u5316\u8a55\u4f30\uff0c\u7cbe\u6e96\u5448\u73fe\u6559\u80b2\u7522\u51fa\u7684\u6210\u6548\u8207\u5f71\u97ff\u529b\u3002\u4ed6\u6307\u51fa\uff0cSROI\u4e0d\u53ea\u662f\u8a55\u4f30\u5de5\u5177\uff0c\u66f4\u80fd\u5ef6\u4f38\u81f3\u76ee\u6a19\u8207\u95dc\u9375\u6210\u679c\uff08Objectives and Key Results, OKR\uff09\u7ba1\u7406\uff0c\u5354\u52a9\u5b78\u6821\u5728\u884c\u653f\u6e1b\u91cf\u4e0b\uff0c\u9054\u6210\u7cbe\u6e96\u7684\u50f9\u503c\u6e9d\u901a\u8207\u8cc7\u6e90\u914d\u7f6e\uff0c\u5c07\u7121\u5f62\u7684\u793e\u6703\u5f71\u97ff\u529b\u5177\u8c61\u5316\uff0c\u9032\u800c\u512a\u5316\u6cbb\u7406\u6548\u80fd\u4e26\u5efa\u7acb\u54c1\u724c\u50f9\u503c\u3002 \u63d0\u554f\u4ea4\u6d41\u7531\u845b\u6821\u9577\u4e3b\u6301\uff0c\u6c38\u7e8c\u767c\u5c55\u8207\u793e\u6703\u5275\u65b0\u4e2d\u5fc3\u97cc\u6027\u6cbb\u7406\u898f\u5283\u7d44\u7d44\u9577\u6d2a\u5c0f\u6587\u53ca\u9673\u632f\u9060\u6821\u9577\uff0c\u5206\u5225\u5c31\u5b78\u6821\u5229\u5bb3\u95dc\u4fc2\u4eba\u7684\u5f71\u97ff\u529b\u8abf\u67e5\uff0c\u4ee5\u53caSROI\u4e2d\u8ca8\u5e63\u5316\u8a55\u4f30\u7684\u50f9\u503c\u8a8d\u5b9a\u9032\u884c\u63d0\u554f\uff0c\u7531\u694a\u5bb6\u5f65\u4e88\u4ee5\u56de\u5fa9\u3002\u845b\u6821\u9577\u65bc\u9589\u5e55\u81f4\u8a5e\u4e2d\uff0c\u91cd\u7533\u76ee\u524d\u63a8\u52d5\u7684\u300c\u5168\u96f2\u7aef\u667a\u6167\u6821\u57123.0\u300d\u4e2dAI\u96f2\u7aef\u6821\u52d9\u6cbb\u7406\u3001\u6578\u4f4d\u5b7f\u751f\u80fd\u6e90\u7ba1\u7406\u3001AI\u5f15\u9818\u6559\u5b78\u5275\u65b0\u548c\u667a\u6167\u6c38\u7e8c\u7522\u5b78\u5408\u4f5c4\u5927\u91cd\u9ede\uff0c\u5c07\u900f\u904eESG\u8207AI\u7684\u52a0\u4e58\u6548\u679c\uff0c\u5c07\u5404\u9805\u6821\u52d9\u8a08\u756b\u53ca\u6c38\u7e8c\u5831\u544a\u66f8\u8207SROI\u5de5\u5177\u6574\u5408\uff0c\u5168\u9762\u8f49\u5316\u6de1\u6c5f\u65e2\u6709\u512a\u52e2\u70ba\u672a\u4f86\u7af6\u722d\u529b\u3002 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  \u5f35\u8463\u4e8b\u9577\u81f4\u8a5e\u6642\uff0c\u5f37\u8abf\u672c\u6821\u81ea1993\u5e74\u8d77\uff0c\u5df2\u9023\u7e8c33\u5e74\u63a8\u52d5\u5168\u9762\u54c1\u8cea\u7ba1\u7406\uff0c\u4e26\u5c07\u5176\u8996\u70ba\u6821\u52d9\u767c\u5c55\u7684\u6838\u5fc3\u57fa\u56e0\u3002\u63a5\u8457\u900f\u904e\u4e16\u754c\u7d93\u6fdf\u8ad6\u58c72026\u98a8\u96aa\u5831\u544a\uff0c\u6307\u51fa\u672a\u4f86\u5341\u5e74\u5c07\u9762\u81e8\u5730\u7de3\u653f\u6cbb\u3001AI\u79d1\u6280\u8207\u6c38\u7e8c\u767c\u5c55\u7684\u6311\u6230\uff0c\u5fc5\u9808\u5c07\u5916\u90e8\u98a8\u96aa\u8f49\u5316\u70ba\u5167\u90e8\u6cbb\u7406\u7684\u52d5\u529b\uff0c\u671f\u8a31\u540c\u4ec1\u85c9\u7531\u672c\u6b21\u7814\u7fd2\u5c0e\u5165\u7684\u793e\u6703\u6295\u8cc7\u5831\u916c\uff08Social Return on Investment, SROI\uff09\u8a55\u4f30\u5de5\u5177\uff0c\u7d50\u5408PDCA\u5faa\u74b0\u8207AI\u6280\u8853\uff0c\u5f37\u5316\u300c\u6301\u7e8c\u6539\u5584\u300d\u8207\u300c\u6d41\u7a0b\u7ba1\u7406\u300d\uff0c\u6709\u6548\u5730\u878d\u5165\u6821\u52d9\u767c\u5c55\u8a08\u756b\uff0c\u767c\u63ee\u793e\u6703\u8ca2\u737b\u50f9\u503c\u3002 \u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230\u3002\uff08\u651d\u5f71\uff0f\u674e\u800c\u7fa9\uff09 \u845b\u6821\u9577\u4e5f\u518d\u5ea6\u5f37\u8abf\uff0c\u300cTQM\u662f\u6821\u52d9\u6cbb\u7406\u7684\u57fa\u77f3\u300d\uff0c\u672c\u6821\u57282023\u5e74\u5373\u5df2\u6b63\u5f0f\u5c07AI\u8207\u6c38\u7e8c\u878d\u5165\u5168\u54c1\u7ba1\u6982\u5ff5\uff0c\u63a8\u52d5TQM 2.0\uff08\u667a\u6167\u6c38\u7e8cTQM\uff09\uff0c\u5c07\u6821\u52d9\u6cbb\u7406\u5f9e\u300c\u6301\u7e8c\u6539\u5584\u300d\u63d0\u5347\u5230\u300c\u5171\u5275\u50f9\u503c\u300d\u3002SROI\u80fd\u5c07\u7121\u5f62\u7684\u516c\u5171\u50f9\u503c\u8207\u793e\u6703\u5f71\u97ff\u529b\u9032\u884c\u79d1\u5b78\u5316\u7684\u91cf\u5316\u5206\u6790\uff0c\u80fd\u5920\u7cbe\u6e96\u8a55\u503c\u5404\u9805\u8a08\u756b\u5c0d\u793e\u6703\u8207\u74b0\u5883\u5e36\u4f86\u7684\u5be6\u8cea\u6539\u8b8a\uff0c\u6210\u70ba\u8861\u91cf\u6821\u52d9\u6210\u6548\u7684\u95dc\u9375\u5de5\u5177\uff0c\u6709\u6548\u5730\u5354\u52a9\u5b78\u6821\u81f4\u529b\u65bc\u5f9e\u5167\u90e8\u54c1\u8cea\u7684\u7cbe\u9032\uff0c\u8f49\u5316\u70ba\u5177\u5099\u5916\u90e8\u5f71\u97ff\u529b\u7684\u5353\u8d8a\u6cbb\u7406\u3002 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\u3002\u4ed6\u8a8d\u70ba\u6de1\u6c5f\u5177\u5099\u6df1\u539a\u7684\u54c1\u8cea\u6587\u5316\u57fa\u790e\uff0c\u66f4\u66fe\u69ae\u7372\u570b\u5bb6\u54c1\u8cea\u734e\u80af\u5b9a\uff0c\u9762\u5c0d\u672a\u4f86\u7684\u6311\u6230\uff0cTQM\u9700\u5f9e\u300c\u505a\u5f97\u7a69\u300d\u8f49\u578b\u70ba\u300c\u505a\u5f97\u6e96\u3001\u5feb\u4e14\u6709\u5f71\u97ff\u529b\u300d\uff0c\u4e26\u5efa\u8b70\u4e09\u5927\u7b56\u7565\u65b9\u5411\uff1a\u4ee5\u300c\u6df1\u5316\u300d\u6578\u64da\u9a45\u52d5\u7684\u7cbe\u6e96\u6cbb\u7406\uff0c\u63d0\u5347\u6c7a\u7b56\u5373\u6642\u6027\uff1b\u5176\u6b21\u70ba\u300c\u5167\u5316\u300d\u884c\u653f\u6e1b\u91cf\u8207\u6587\u5316\u91cd\u5851\uff0c\u904b\u7528AI\u52a9\u7406\u6e1b\u8f15\u8ca0\u64d4\uff1b\u6700\u5f8c\u5247\u662f\u300c\u9032\u5316\u300dAI\u878d\u5165\u9ad8\u6559\u9858\u666f\uff0c\u5c07\u50b3\u7d71\u512a\u52e2\u8f49\u5316\u70ba\u65b0\u968e\u6bb5\u7684\u7af6\u722d\u529b\u3002 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SROI\uff09\u8a55\u4f30\u5de5\u5177\uff0c\u7d50\u5408PDCA\u5faa\u74b0\u8207AI\u6280\u8853\uff0c\u5f37\u5316\u300c\u6301\u7e8c\u6539\u5584\u300d\u8207\u300c\u6d41\u7a0b\u7ba1\u7406\u300d\uff0c\u6709\u6548\u5730\u878d\u5165\u6821\u52d9\u767c\u5c55\u8a08\u756b\uff0c\u767c\u63ee\u793e\u6703\u8ca2\u737b\u50f9\u503c\u3002 \u4e2d\u570b\u79d1\u6280\u5927\u5b78\u6821\u9577\u9673\u632f\u9060\uff0c\u6df1\u5165\u5256\u6790\u751f\u6210\u5f0fAI\u8207\u5c11\u5b50\u5316\u5c0d\u9ad8\u7b49\u6559\u80b2\u5e36\u4f86\u7684\u8907\u5408\u578b\u6311\u6230\u3002\uff08\u651d\u5f71\uff0f\u674e\u800c\u7fa9\uff09 \u845b\u6821\u9577\u4e5f\u518d\u5ea6\u5f37\u8abf\uff0c\u300cTQM\u662f\u6821\u52d9\u6cbb\u7406\u7684\u57fa\u77f3\u300d\uff0c\u672c\u6821\u57282023\u5e74\u5373\u5df2\u6b63\u5f0f\u5c07AI\u8207\u6c38\u7e8c\u878d\u5165\u5168\u54c1\u7ba1\u6982\u5ff5\uff0c\u63a8\u52d5TQM 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