{"id":394376,"date":"2025-12-19T18:57:00","date_gmt":"2025-12-19T10:57:00","guid":{"rendered":"https:\/\/pingtungtimes.com.tw\/?p=394376"},"modified":"2025-12-19T18:57:00","modified_gmt":"2025-12-19T10:57:00","slug":"%e7%94%a8ai%e3%80%8c%e4%ba%a4%e4%bb%98%e7%b5%90%e6%9e%9c%e3%80%8d-%e7%99%be%e8%9e%8d%e9%9b%b2%e5%89%b5%e7%99%bc%e5%b8%83raas%e6%88%b0%e7%95%a5%e5%8f%8a%e3%80%8c%e7%b5%90%e6%9e%9c%e9%9b%b2%e3%80%8d","status":"publish","type":"post","link":"https:\/\/pingtungtimes.com.tw\/?p=394376","title":{"rendered":"\u7528AI\u300c\u4ea4\u4ed8\u7d50\u679c\u300d&#8211; \u767e\u878d\u96f2\u5275\u767c\u5e03RaaS\u6230\u7565\u53ca\u300c\u7d50\u679c\u96f2\u300d\u5e73\u53f0\uff0c\u5b9a\u7fa9AI\u7845\u57fa\u667a\u80fd\u65b0\u8303\u5f0f"},"content":{"rendered":"<div>\n<table name=\"logo_release\" border=\"0\" cellspacing=\"10\" cellpadding=\"5\" align=\"right\">\n<tbody>\n<tr>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span class=\"legendSpanClass\">\u5317\u4eac<\/span><span 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EX 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Agent \u4e3b\u5c0e\u300d\uff1a\u8d8a\u662f\u898f\u5247\u5bc6\u96c6\u3001\u4ea4\u4e92\u9ad8\u983b\u3001\u53ef\u5ea6\u91cf\u7684\u5de5\u4f5c\uff0c\u8d8a\u9069\u5408\u5148\u8b93\u7845\u57fa\u54e1\u5de5\u627f\u64d4\u4e3b\u6d41\u7a0b\u3002\u5c0d\u61c9\u5230\u4f01\u696d\u843d\u5730\uff0c\u6700\u5148\u898f\u6a21\u5316\u7684\u5169\u689d\u4e3b\u7dda\u5c31\u662f EX\uff08\u5c0d\u5167\u63d0\u6548\uff09\u8207 CX\uff08\u5c0d\u5916\u589e\u6536\uff09\u3002<\/p>\n<p><b>\u5169\u985e\u7845\u57fa\u54e1\u5de5\uff1aEX + CX<\/b><\/p>\n<p>CX\uff08Customer eXperence\uff0c\u5ba2\u6236\u9ad4\u9a57\uff09\u9818\u57df\uff1a\u7522\u51fa\u5c0d\u5916\u5275\u6536\u7845\u57fa\u54e1\u5de5\uff0c\u8986\u84cb\u667a\u80fd\u71df\u92b7\u3001\u5ba2\u6236\u670d\u52d9\u3001\u5ba2\u6236\u7559\u5b58\u7b49\u5834\u666f\uff0c\u7845\u57fa\u54e1\u5de5\u53ef\u5b8c\u6210\u7cbe\u51c6\u89f8\u9054\u3001\u500b\u6027\u5316\u63a8\u85a6\u3001\u5fa9\u96dc\u554f\u984c\u8655\u7406\u7b49\u4efb\u52d9\u3002<\/p>\n<p>EX\uff08Employee eXperience\uff0c\u54e1\u5de5\u9ad4\u9a57\uff09\u9818\u57df\uff1a\u6253\u9020\u516c\u53f8\u5167\u90e8\u7845\u57fa\u54e1\u5de5\uff0c\u6df1\u5165\u8ca1\u52d9\u3001\u7a05\u52d9\u3001\u6cd5\u52d9\u3001\u4eba\u529b\u8cc7\u6e90\uff08\u5982\u7c21\u6b77\u7be9\u9078\u3001\u521d\u9762\uff09\u7b49\u5c08\u696d\u670d\u52d9\u74b0\u7bc0\uff0c\u5145\u7576\u54e1\u5de5\u7684\u300c\u8d85\u7d1a\u526f\u624b\u300d\u3002<\/p>\n<p>\u540c\u6642\uff0c\u767e\u532fAgent Store\uff08\u751f\u614b\u5e02\u5834\uff09\u4f5c\u70ba Results Cloud \u7684\u751f\u614b\u5165\u53e3\uff0c\u5f9e\u300c\u7522\u54c1\u5546\u5e97\u300d\u5347\u7d1a\u70ba\u300c\u958b\u653e\u5e73\u53f0\u300d\uff0c\u5438\u5f15\u7b2c\u4e09\u65b9\u958b\u767c\u8005\u8207\u884c\u696dISV\u5171\u5275\u4e26\u4e0a\u67b6\u5782\u76f4\u5834\u666f\u7845\u57fa\u54e1\u5de5\uff0c\u5f62\u6210\u53ef\u6301\u7e8c\u7684Agent\u751f\u614b\u3002<\/p>\n<p><b>\u56db\u500b\u65d7\u8266\u7845\u57fa\u5d17\u4f4d\uff1a\u7528\u300c\u5d17\u4f4d\u6a23\u677f\u300d\u8b49\u660e\u80fd\u4ea4\u4ed8\u7d50\u679c<\/b><\/p>\n<p>\u767e\u76c8\uff08CX\uff09\uff1a\u300c\u92b7\u670d\u4e00\u9ad4\u300d\u7845\u57fa\u5c08\u54e1\uff1a\u8b93\u6bcf\u4e00\u6b21\u5ba2\u6236\u6e9d\u901a\u90fd\u88ab\u50be\u807d\u3001\u88ab\u7406\u89e3\uff01\u901a\u904e\u6253\u9020\u7a69\u5b9a\u91d1\u724c\u5718\u968a\u3001\u7a69\u56fa\u7528\u6236\u53e3\u7891\u3001\u8f49\u5316\u5ba2\u6236\u89f8\u9054\u5546\u6a5f\uff0c\u76f4\u64ca\u50b3\u7d71\u92b7\u670d\u9818\u57df\u7684\u4eba\u529b\u3001\u7522\u80fd\u3001\u9ad4\u9a57\u4e09\u91cd\u6096\u8ad6\uff08\u5718\u968a\u6d41\u5931\u3001\u53e3\u7891\u6ce2\u52d5\u3001\u5546\u6a5f\u6d41\u5931\uff09\uff0c\u5e74\u5316\u96e2\u8077\u7387\u5f9e &gt; 70% \u964d\u81f3 0%\u3001\u6ce2\u5cf0\u5ba2\u6236\u6eff\u610f\u5ea6\u5f9e\u4e0b\u6ed1 16% \u63d0\u5347\u81f3\u589e\u9577 55%\u3001\u54a8\u8a62\u8f49\u5316\u7387\u98c6\u5347 217%\uff0c\u8b93\u92b7\u670d\u904b\u71df\u8e8d\u9077\u81f3\u7845\u57fa\u65b0\u66f2\u7dda\u3002<\/p>\n<p>\u767e\u624d\uff08EX\u667a\u80fd\u62db\u8058\uff09\uff1a\u7845\u57fa\u62db\u8058\u5c08\u54e1\uff1a\u8b93\u62db\u8058\u9032\u5165\u81ea\u52d5\u99d5\u99db\u6642\u4ee3\uff01\u901a\u904e\u624d\u667a\u3001\u667a\u8058\u3001\u667a\u7ba1\u4e09\u5927\u7522\u54c1\u77e9\u9663\u5354\u540c\uff0c\u5be6\u73fe\u300c\u7cbe\u51c6\u5c0b\u6e90\u2192\u81ea\u52d5\u6d41\u8f49\u2192\u667a\u6167\u6c7a\u7b56\u300d\u7684\u62db\u8058\u5168\u751f\u547d\u5468\u671f\u9589\u74b0\uff0c\u76f4\u64ca\u62db\u8058\u9818\u57df\u300c\u62db\u4eba\u6162\u3001\u770b\u4e0d\u51c6\u3001\u8a3a\u65b7\u96e3\u300d\u4e09\u91cd\u56f0\u5883\uff0c\u62db\u8058\u5468\u671f\u5f9e 28 \u5929\u7e2e\u77ed\u81f3 2 \u5929\u3001\u7c21\u6b77\u9054\u6210\u7387\u5f9e 60% \u63d0\u5347\u81f3 90%\u3001HR \u55ae\u5d17\u62db\u8058\u91cf\u5f9e 5 \u500b\u64f4\u589e\u81f3 20 \u500b\uff0c\u8b93\u62db\u8058\u771f\u6b63\u9032\u5165\u300c\u81ea\u52d5\u99d5\u99db\u6642\u4ee3\u300d\u3002<\/p>\n<p>\u767e\u9452\uff08EX\u5c08\u696d\u670d\u52d9\uff09\uff1a\u8b93\u5927\u6240\u7d1a\u5c08\u696d\u670d\u52d9\uff0c\u6210\u70ba\u51fa\u6d77\u6a19\u914d\uff01\u4f9d\u6258\u767e\u9452\u5c08\u696d\u670d\u52d9\u5e73\u53f0\uff0c\u5ba2\u6236\u53ef\u4e00\u7ad9\u5f0f\u7372\u5f97\u8de8\u5883\u8a2d\u7acb\u3001\u5408\u898f\u8a2d\u8a08\u3001\u67b6\u69cb\u898f\u5283\u7b49\u6cd5\u5546\u8ca1\u7a05\u670d\u52d9\uff1b\u5e73\u53f0\u805a\u5408 80 + \u570b\u5bb6\u53ca\u5730\u5340\u30011000 + \u5c08\u696d\u4eba\u58eb\uff0c\u8207\u7845\u57fa\u54e1\u5de5\u6309\u300c9:1 \u7845\u78b3\u5354\u540c\u300d\u4ea4\u4ed8 \u2014\u201490% \u9ad8\u983b\u5de5\u4f5c\u7531\u7845\u57fa\u54e1\u5de5\u5b8c\u6210\uff08\u8cc7\u6599\u6b78\u96c6\u3001\u6838\u5c0d\u3001\u8981\u9ede\u63d0\u53d6\u3001\u7559\u75d5\u8207\u7248\u672c\u7ba1\u7406\uff09\uff0c\u5c08\u5bb6\u805a\u7126\u95dc\u9375\u5224\u65b7\u8207\u5be9\u6838\u628a\u95dc\uff0c\u6700\u7d42\u5be6\u73fe\u53cd\u994b\u5468\u671f\u5f9e 90 \u5929\u58d3\u7e2e\u81f3 14 \u5929\u3001\u9805\u76ee\u6210\u672c\u5f9e 300-600 \u842c\u964d\u81f3 100 \u842c\u5167\uff0c\u8b93\u51fa\u6d77\u6cd5\u5546\u8ca1\u7a05\u670d\u52d9\u66f4\u9ad8\u6548\u666e\u60e0\u3002<\/p>\n<p>\u767e\u667a\uff08EX\u77e5\u8b58\u751f\u7522\uff09\uff1a\u300c\u8077\u5834\u4eba\u7684\u7845\u57fa\u642d\u5b50\u300d\uff1a\u80fd\u807d\uff0c\u6703\u8a18\uff0c\u5584\u5beb\uff01\u901a\u904e\u4e09\u7aef\u4e00\u9ad4\uff08\u9304\u97f3\u7b46 + APP+PC \u7aef\uff09\u5354\u540c\u5275\u4f5c\uff0c\u5be6\u73fe\u5168\u57df\u6578\u64da\u667a\u80fd\u532f\u805a\u3001\u5c08\u5bb6\u5be6\u8e10\u8ce6\u80fd\u77e5\u8b58\u751f\u7522\uff0c\u76f4\u64ca\u77e5\u8b58\u93c8\u8def\u4e2d\u300c\u4fe1\u606f\u7372\u53d6\u788e\u7247\u5316\u96e3\u6574\u5408\u3001\u77e5\u8b58\u751f\u7522\u7f3a\u65b9\u6cd5\u8ad6\u96e3\u5fa9\u7528\u3001\u4ea4\u4ed8\u5468\u671f\u9577\uff08\u6578\u5929\u81f3\u6578\u6708\uff09\u300d\u7684\u5361\u9ede\u56f0\u5c40\uff0c\u6253\u901a\u5f9e\u4fe1\u606f\u7372\u53d6\u5230\u7d50\u679c\u4ea4\u4ed8\u7684\u9589\u74b0\uff0c\u6df1\u5ea6\u5831\u544a\u4ea4\u4ed8\u5468\u671f\u5f9e 20 \u5929\u7e2e\u77ed\u81f3 4 \u5929\u3001\u4ea4\u4ed8\u63d0\u6548 80%\uff0c\u52a9\u529b\u8077\u5834\u4eba\u9ad8\u6548\u7522\u51fa\u5c08\u5bb6\u7d1a\u5275\u4f5c\u6210\u679c\u3002<\/p>\n<p><b>\u751f\u614b\u8207\u6a19\u51c6\uff1a\u5f9e\u300c\u767c\u5e03\u7522\u54c1\u300d\u5230\u300c\u5b9a\u7fa9\u898f\u5247\u300d<\/b><\/p>\n<p>\u5b8c\u6574\u7684\u7845\u78b3\u5171\u6cbb\u751f\u614b\uff0c\u9700\u8981\u767e\u878d\u96f2\u5275\u8207\u696d\u5167\u5404\u754c\u4f19\u4f34\u5171\u540c\u5275\u9020\u3002\u767c\u5e03\u6703\u73fe\u5834\uff0c\u767e\u878d\u96f2\u5275\u8207\u591a\u5bb6\u91cd\u78c5\u4f19\u4f34\u5b8c\u6210\u6230\u7565\u7c3d\u7d04\uff0c\u5171\u540c\u69cb\u7bc9RaaS\u751f\u614b\u7684\u56db\u5927\u652f\u67f1\uff1a<\/p>\n<ul type=\"disc\">\n<li>\u6a19\u51c6\u5236\u5b9a\uff1a\u8207\u4e2d\u570b\u4fe1\u606f\u901a\u4fe1\u7814\u7a76\u9662\u7b49\u6b0a\u5a01\u6a5f\u69cb\u806f\u5408\u767c\u5e03\u300a\u4f01\u696d\u7d1aAI\u667a\u80fd\u9ad4\uff08Agent\uff09\u6280\u8853\u53ca\u61c9\u7528\u767d\u76ae\u66f8\u300b\uff0c\u65e8\u5728\u5b9a\u7fa9\u6280\u8853\u6846\u67b6\u3001\u8a55\u4f30\u9ad4\u7cfb\u8207\u5be6\u65bd\u6a19\u51c6\uff0c\u5f15\u9818\u884c\u696d\u898f\u8303\u767c\u5c55\u3002<\/li>\n<li>\u57fa\u790e\u79d1\u7814\uff1a\u8207\u4e2d\u570b\u4eba\u6c11\u5927\u5b78\u9ad8\u74f4\u4eba\u5de5\u667a\u80fd\u5b78\u9662\u7b49\u9ad8\u6821\u6210\u7acb\u300cAI for Business\u806f\u5408\u5be6\u9a57\u5ba4\u300d\uff0c\u805a\u7126\u65bcAgent\u8a8d\u77e5\u63a8\u7406\u3001\u5fa9\u96dc\u4efb\u52d9\u5206\u89e3\u7b49\u524d\u6cbf\u8ab2\u984c\uff0c\u4fdd\u6301\u6280\u8853\u9818\u5148\u6027\u3002<\/li>\n<li>\u7522\u696d\u5354\u540c\uff1a\u8207\u4e3b\u6d41\u96f2\u5ee0\u5546\u3001\u901a\u4fe1\u670d\u52d9\u5546\u3001\u570b\u7522\u82af\u7247\u4f01\u696d\u53ca\u901a\u7fa9\u5343\u554f\u7b49\u6a21\u578b\u65b9\u9054\u6210\u6df1\u5ea6\u5408\u4f5c\uff0c\u6253\u901a\u5f9e\u7b97\u529b\u3001\u6a21\u578b\u5230\u61c9\u7528\u843d\u5730\u7684\u5168\u7522\u696d\u93c8\uff0c\u78ba\u4fdd\u5e73\u53f0\u7684\u6280\u8853\u4f9b\u7d66\u8207\u7522\u696d\u517c\u5bb9\u3002\u767e\u878d\u96f2\u5275\u8207Gangtise\u6295\u7814\u9054\u6210\u751f\u614b\u5408\u4f5c\uff0c\u9762\u5411\u8cc7\u672c\u5e02\u5834\u6295\u7814\u6a5f\u69cb\uff0c\u7d50\u5408BR-Voice\u5c55\u958b\u91d1\u878d\u5834\u666f\u8a9e\u97f3\u6a21\u578b\u7684\u63a2\u7d22\u7814\u767c\u8207\u751f\u614b\u5171\u5efa\u3002\u540c\u6642\uff0c\u767e\u878d\u96f2\u5275\u6230\u7565\u6295\u8cc7\u601d\u8fea\u4fe1\u606f\uff0c\u7d50\u5408\u81ea\u7814BR-LLM 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\u6230\u7565\u8207\u54c1\u724c\u767c\u5e03\uff1aBR = Best Results 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