{"id":378615,"date":"2025-11-04T14:13:00","date_gmt":"2025-11-04T06:13:00","guid":{"rendered":"https:\/\/pingtungtimes.com.tw\/?p=378615"},"modified":"2025-11-04T14:13:00","modified_gmt":"2025-11-04T06:13:00","slug":"tata-communications-%e8%88%87-nice-%e6%94%9c%e6%89%8b%e5%90%88%e4%bd%9c%ef%bc%8c%e4%bb%a5%e4%ba%ba%e5%b7%a5%e6%99%ba%e8%83%bd%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%88%b6%e4%ba%92%e5%8b%95%e6%8a%80","status":"publish","type":"post","link":"https:\/\/pingtungtimes.com.tw\/?p=378615","title":{"rendered":"Tata Communications \u8207 NiCE \u651c\u624b\u5408\u4f5c\uff0c\u4ee5\u4eba\u5de5\u667a\u80fd\u9a45\u52d5\u7684\u5ba2\u6236\u4e92\u52d5\u6280\u8853\u9769\u65b0\u5168\u7403\u806f\u7d61\u4e2d\u5fc3"},"content":{"rendered":"
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\u7b56\u7565\u806f\u76df\u6574\u5408 Tata Communications Kaleyra \u8207 NiCE CXone Mpower\u5e73\u53f0\uff0c\u5927\u898f\u6a21\u63d0\u4f9b\u7121\u7e2b\u63a5\u8ecc\u3001\u7531\u4eba\u5de5\u667a\u80fd\u9a45\u52d5\u7684\u5ba2\u6236\u9ad4\u9a57<\/b><\/p>\n

\u5370\u5ea6\u5b5f\u8cb7<\/span>2025\u5e7411\u67084\u65e5<\/span> \/\u7f8e\u901a\u793e\/ — Tata Communications<\/a> \u4eca\u65e5\u5ba3\u4f48\u8207 NiCE<\/a> \u5efa\u7acb\u7b56\u7565\u6027\u5408\u4f5c\u95dc\u4fc2\uff0c\u5c07\u70ba\u4f01\u696d\u806f\u7d61\u4e2d\u5fc3\u7684\u71df\u904b\u5e36\u4f86\u9769\u65b0\u3002\u6b64\u6b21\u5408\u4f5c\u5c07 Tata Communications Kaleyra \u7684\u4eba\u5de5\u667a\u80fd (AI) \u5ba2\u6236\u4e92\u52d5\u5957\u4ef6\uff0c\u8207 NiCE \u696d\u754c\u9818\u5148\u7684 CXone Mpower CX AI \u5e73\u53f0\u76f8\u7d50\u5408\uff0c\u5171\u540c\u6253\u9020\u667a\u80fd\u3001\u81ea\u52d5\u5316\u4e14\u9ad8\u5ea6\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n

\u6191\u85c9 Tata Communications \u5f37\u5927\u7684\u6578\u78bc\u6e20\u9053\u3001\u7b26\u5408\u5168\u7403\u898f\u7bc4\u7684\u8a9e\u97f3\u8207\u7db2\u8def\u57fa\u790e\u8a2d\u65bd\u3001\u6df1\u539a\u7684\u96f2\u7aef\u9077\u79fb\u5c08\u696d\u77e5\u8b58\u3001\u4ee3\u7406\u578b AI \u80fd\u529b\u4ee5\u53ca\u5168\u9762\u7684\u8a17\u7ba1\u670d\u52d9\uff0c\u6b64\u89e3\u6c7a\u65b9\u6848\u70ba\u904d\u4f48 190 \u591a\u500b\u570b\u5bb6\u8207\u5730\u5340\u7684\u5ba2\u6236\u63d0\u4f9b\u5b89\u5168\u3001\u53ef\u62d3\u5c55\u4e14\u5ea6\u8eab\u8a02\u9020\u7684\u9ad4\u9a57\u3002<\/p>\n

NiCE \u900f\u904e\u5176 CXone Mpower \u5e73\u53f0\u7684\u5b8c\u6574\u529f\u80fd\u5f37\u5316\u6b64\u5408\u4f5c\u95dc\u4fc2\u3002\u8a72\u5e73\u53f0\u4f5c\u70ba\u7aef\u5230\u7aef\u7684 CX AI \u89e3\u6c7a\u65b9\u6848\uff0c\u6574\u5408\u4e86\u7531 AI \u9a45\u52d5\u7684\u52de\u52d5\u529b\u589e\u5f37\u3001\u667a\u80fd\u81ea\u52d5\u5316\u53ca\u7121\u7e2b\u5de5\u4f5c\u6d41\u7a0b\u5354\u8abf\u529f\u80fd\uff0c\u63d0\u4f9b\u7d71\u4e00\u89e3\u6c7a\u65b9\u6848\u3002\u4ee5 CXone Mpower \u70ba\u6838\u5fc3\uff0c\u4f01\u696d\u80fd\u8fc5\u901f\u5be6\u73fe\u806f\u7d61\u4e2d\u5fc3\u7684\u73fe\u4ee3\u5316\u8f49\u578b\uff0c\u78ba\u4fdd\u6240\u6709\u6e20\u9053\u7686\u7dad\u6301\u5353\u8d8a\u670d\u52d9\u6c34\u6e96\uff0c\u4e26\u5c07\u5ba2\u6236\u4e92\u52d5\u8f49\u5316\u70ba\u53ef\u91cf\u5316\u7684\u6210\u9577\u5f15\u64ce\uff0c\u9032\u800c\u63d0\u5347\u71df\u904b\u6548\u7387\u8207\u9577\u671f\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u3002<\/p>\n

Tata Communications \u8207 NiCE \u651c\u624b\u52a0\u901f\u5ba2\u6236\u670d\u52d9\u71df\u904b\u7684\u6578\u78bc\u8f49\u578b\uff0c\u78ba\u4fdd\u5927\u898f\u6a21\u904b\u4f5c\u7684\u654f\u6377\u6027\u3001\u5408\u898f\u6027\u8207\u5275\u65b0\u80fd\u529b\uff0c\u540c\u6642\u5c07\u670d\u52d9\u55ae\u4f4d\u5f9e\u88ab\u52d5\u652f\u63f4\u8f49\u8b8a\u70ba\u52d5\u614b\u7684 AI \u9a45\u52d5\u6210\u9577\u5f15\u64ce\u2014\u2014\u9810\u5224\u5ba2\u6236\u9700\u6c42\u3001\u8ce6\u80fd\u5ba2\u670d\u4eba\u54e1\u3001\u63a8\u52d5\u4e3b\u52d5\u670d\u52d9\u3002<\/p>\n

\u9032\u4e00\u6b65\u63d0\u5347\u6b64\u9ad4\u9a57\u7684\u662f Tata Communications Kaleyra TX Hub<\/b> \u2014\u2014 \u9019\u5957\u6a21\u7d44\u5316\u5354\u8abf\u5c64\u80fd\u5c07\u5ba2\u6236\u73fe\u6709\u7684\u5ba2\u6236\u9ad4\u9a57\u5806\u758a\u8207\u4f01\u696d\u5de5\u5177\u6574\u5408\u70ba\u7d71\u4e00\u3001\u667a\u80fd\u7684\u5b8c\u6574\u5ba2\u670d\u4eba\u54e1\u9ad4\u9a57\u3002Kaleyra TX Hub \u63d0\u4f9b\u62d6\u653e\u5f0f\u90e8\u7f72\u529f\u80fd\u3001\u500b\u4eba\u5316\u5ba2\u670d\u4eba\u54e1\u8996\u5716\u3001\u5167\u5efa\u60c5\u7dd2\u5206\u6790\u5de5\u5177\uff0c\u4e26\u70ba\u806f\u7d61\u4e2d\u5fc3\u5ba2\u670d\u4eba\u54e1\u8207\u4e3b\u7ba1\u63d0\u4f9b\u7d71\u4e00\u64cd\u4f5c\u4ecb\u9762\u3002\u6b64\u5e73\u53f0\u7c21\u5316\u4f01\u696d\u9077\u79fb\u6d41\u7a0b\uff0c\u5354\u52a9\u4f01\u696d\u66f4\u8f15\u9b06\u5730\u8f49\u5411 NiCE CXone Mpower \u7b49\u73fe\u4ee3\u5316\u5ba2\u6236\u9ad4\u9a57 AI \u5e73\u53f0\uff0c\u540c\u6642\u78ba\u4fdd\u696d\u52d9\u9023\u7e8c\u6027\u4e26\u5c07\u4e2d\u65b7\u5f71\u97ff\u964d\u81f3\u6700\u4f4e\u3002<\/p>\n

Tata Communications \u526f\u7e3d\u88c1\u517c\u5ba2\u6236\u4e92\u52d5\u5957\u4ef6\u5168\u7403\u8ca0\u8cac\u4eba Gaurav Anand<\/span><\/b> \u8868\u793a\uff1a\u300c\u5728\u6bcf\u6b21\u5ba2\u6236\u4e92\u52d5\u90fd\u5851\u9020\u5fe0\u8aa0\u5ea6\u7684\u6642\u4ee3\uff0c\u6211\u5011\u8207 NiCE \u7684\u5408\u4f5c\u8ce6\u80fd\u4f01\u696d\u63d0\u4f9b\u667a\u80fd\u3001\u7121\u7e2b\u4e14\u4ee5\u5ba2\u670d\u4eba\u54e1\u70ba\u6838\u5fc3\u7684\u806f\u7d61\u4e2d\u5fc3\u9ad4\u9a57\u3002\u9019\u70ba\u670d\u52d9\u8f49\u578b\u6a39\u7acb\u65b0\u6a19\u6e96\u2014\u2014\u7576 AI \u8207\u81ea\u52d5\u5316\u76f8\u9047\uff0c\u9077\u79fb\u8b8a\u5f97\u8f15\u800c\u6613\u8209\uff0c\u6bcf\u6bb5\u5c0d\u8a71\u90fd\u66f4\u667a\u80fd\u3001\u66f4\u7dca\u5bc6\u76f8\u9023\u3002\u300d<\/p>\n

NiCE International \u4e3b\u5e2d Darren Rushworth<\/span><\/b> \u8868\u793a\uff1a\u300c\u6b64\u9805\u5408\u4f5c\u5c07\u5169\u9593\u696d\u754c\u9818\u5c0e\u8005\u51dd\u805a\u65bc\u5171\u540c\u9858\u666f\u4e4b\u4e0b\u2014\u2014\u5354\u52a9\u4f01\u696d\u63d0\u4f9b\u66f4\u667a\u80fd\u5316\u3001\u66f4\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u5f9e\u800c\u5275\u9020\u53ef\u91cf\u5316\u7684\u5f71\u97ff\u529b\u3002\u5728 Tata Communications \u7684\u5168\u7403\u7bc4\u570d\u548c\u503c\u5f97\u4fe1\u8cf4\u7684\u5c08\u696d\u77e5\u8b58\u7684\u652f\u6301\u4e0b\uff0c\u6211\u5011\u5c07\u6bcf\u500b\u4e92\u52d5\u8f49\u8b8a\u70ba\u5275\u9020\u50f9\u503c\u3001\u5fe0\u8aa0\u5ea6\u548c\u7af6\u722d\u512a\u52e2\u7684\u6a5f\u6703\u3002\u300d<\/p>\n

NiCE \u7c21\u4ecb<\/b><\/p>\n

\u5c3c\u65af <\/b><\/a>\uff08\u7d0d\u65af\u9054\u514b\uff1aNICE\uff09\u4ee5\u4eba\u70ba\u672c\uff0c\u4ee5\u4eba\u5de5\u667a\u80fd\u6539\u8b8a\u4e16\u754c\u3002\u6211\u5011\u5c08\u70ba\u6b64\u6253\u9020\u7684\u4eba\u5de5\u667a\u80fd\u5e73\u53f0\uff0c\u5c07\u4e92\u52d5\u8f49\u5316\u70ba\u4e3b\u52d5\u3001\u5b89\u5168\u3001\u667a\u80fd\u7684\u884c\u52d5\uff0c\u8ce6\u80fd\u500b\u4eba\u8207\u6a5f\u69cb\u5f9e\u4e92\u52d5\u5230\u89e3\u6c7a\u554f\u984c\u7684\u5168\u7a0b\u5275\u65b0\u5be6\u8e10\u3002NiCE \u5e73\u53f0\u5df2\u7372\u5f97\u5168\u7403 150 \u591a\u500b\u570b\u5bb6\u7684\u4f01\u696d\u4fe1\u8cf4\uff0c\u5ee3\u6cdb\u61c9\u7528\u65bc\u5404\u7522\u696d\u9818\u57df\uff0c\u4e32\u806f\u4eba\u54e1\u3001\u7cfb\u7d71\u8207\u5de5\u4f5c\u6d41\u7a0b\uff0c\u5be6\u73fe\u5927\u898f\u6a21\u667a\u80fd\u5316\u904b\u4f5c\uff0c\u5168\u9762\u63d0\u5347\u6a5f\u69cb\u8868\u73fe\uff0c\u5275\u9020\u7d93\u5be6\u8b49\u4e14\u53ef\u91cf\u5316\u7684\u6210\u679c\u3002<\/p>\n

Tata Communications \u7c21\u4ecb<\/b><\/p>\n

Tata Group \u9644\u5c6c\u516c\u53f8 Tata Communications\uff08\u5370\u5ea6\u570b\u5bb6\u8b49\u5238\u4ea4\u6613\u6240\u4ee3\u78bc\uff1aTATACOMM\uff09\uff08\u5b5f\u8cb7\u8b49\u5238\u4ea4\u6613\u6240\u4ee3\u78bc\uff1a500483\uff09\u662f\u5168\u7403\u6578\u78bc\u751f\u614b\u7cfb\u7d71\u63a8\u52d5\u8005\uff0c\u73fe\u4eca\u5df2\u65bc\u8d85\u904e 190 \u500b\u570b\u5bb6\u548c\u5730\u5340\u63a8\u52d5\u8fc5\u901f\u589e\u9577\u7684\u6578\u78bc\u7d93\u6fdf\u3002\u8a72\u516c\u53f8\u6191\u85c9\u4fe1\u4efb\u5f15\u9818\uff0c\u900f\u904e\u5354\u4f5c\u548c\u9023\u63a5\u89e3\u6c7a\u65b9\u6848\u3001\u6838\u5fc3\u53ca\u65b0\u4e00\u4ee3\u9023\u63a5\u3001\u96f2\u7aef\u8a17\u7ba1\u53ca\u5b89\u5168\u89e3\u6c7a\u65b9\u6848\uff0c\u4ee5\u53ca\u5a92\u9ad4\u670d\u52d9\uff0c\u5354\u52a9\u5168\u7403\u4f01\u696d\u6578\u78bc\u8f49\u578b\u3002\u300a\u8ca1\u5bcc\u96dc\u8a8c\u300b\u5168\u7403 500 \u5f37\u4f01\u696d\u4e2d\uff0c\u6709300 \u9593\u662f\u8a72\u516c\u53f8\u7684\u5ba2\u6236\uff0c\u800c\u8a72\u516c\u53f8\u9023\u63a5\u4f01\u696d\u81f3\u5168\u7403 80% \u7684\u96f2\u7aef\u5de8\u982d\u3002\u66f4\u591a\u8cc7\u8a0a\uff0c\u8acb\u700f\u89bd www.tatacommunications.com<\/a>\u3002<\/p>\n

\u524d\u77bb\u6027\u548c\u8b66\u544a\u8072\u660e<\/b><\/p>\n

\u672c\u65b0\u805e\u7a3f\u4e2d\u95dc\u65bc Tata Communications \u53ca\u5176\u524d\u666f\u53ca\u5176\u4ed6\u9673\u8ff0\u7684\u67d0\u4e9b\u8a5e\u8a9e\u53ca\u9673\u8ff0\uff0c\u5305\u62ec\u8207 Tata Communications \u7684\u9810\u671f\u8ca1\u52d9\u72c0\u6cc1\u3001\u696d\u52d9\u7b56\u7565\u3001Tata Communications \u7684\u672a\u4f86\u767c\u5c55\u53ca\u5370\u5ea6\u4e00\u822c\u7d93\u6fdf\u76f8\u95dc\u7684\u9673\u8ff0\uff0c\u5747\u70ba\u524d\u77bb\u6027\u9673\u8ff0\u3002\u6b64\u985e\u8072\u660e\u6d89\u53ca\u5df2\u77e5\u548c\u672a\u77e5\u7684\u98a8\u96aa\u3001\u4e0d\u78ba\u5b9a\u6027\u548c\u5176\u4ed6\u56e0\u7d20\uff0c\u5305\u62ec\u8ca1\u52d9\u3001\u76e3\u7ba1\u548c\u74b0\u5883\uff0c\u4ee5\u53ca\u8207\u884c\u696d\u589e\u9577\u548c\u8da8\u52e2\u9810\u6e2c\u6709\u95dc\u7684\u56e0\u7d20\uff0c\u9019\u4e9b\u56e0\u7d20\u53ef\u80fd\u5c0e\u81f4 Tata Communications \u7684\u5be6\u969b\u7d50\u679c\u3001\u8868\u73fe\u6216\u6210\u5c31\u6216\u696d\u754c\u7684\u7d50\u679c\u8207\u8a72\u7b49\u524d\u77bb\u6027\u8072\u660e\u8868\u9054\u6216\u6697\u793a\u7684\u91cd\u5927\u4e0d\u540c\u3002\u53ef\u80fd\u5c0e\u81f4\u5be6\u969b\u7d50\u679c\u3001\u696d\u7e3e\u6216\u6210\u5c31\u8207\u6b64\u985e\u524d\u77bb\u6027\u9673\u8ff0\u5b58\u5728\u91cd\u5927\u5dee\u7570\u7684\u91cd\u8981\u56e0\u7d20\u5176\u4e2d\u5305\u62ec\uff1a\u672a\u80fd\u589e\u52a0 Tata Communications \u7db2\u7d61\u6d41\u91cf\uff1b\u672a\u80fd\u958b\u767c\u6eff\u8db3\u5ba2\u6236\u9700\u6c42\u548c\u7522\u751f\u53ef\u63a5\u53d7\u5229\u6f64\u7387\u7684\u65b0\u7522\u54c1\u548c\u670d\u52d9\uff1b\u672a\u80fd\u6210\u529f\u5c0d\u65b0\u6280\u8853\u548c\u8cc7\u8a0a\u7cfb\u7d71\u5b8c\u6210\u5546\u696d\u6e2c\u8a66\u4ee5\u652f\u63f4\u65b0\u7522\u54c1\u548c\u670d\u52d9\uff0c\u5305\u62ec\u8a9e\u97f3\u50b3\u8f38\u670d\u52d9\uff1b\u7121\u6cd5\u7a69\u5b9a\u6216\u964d\u4f4e\u516c\u53f8\u67d0\u4e9b\u901a\u8a0a\u670d\u52d9\u7684\u50f9\u683c\u58d3\u7e2e\u901f\u7387\uff1b\u672a\u80fd\u6574\u5408\u7b56\u7565\u6027\u6536\u8cfc\u4ee5\u53ca\u5370\u5ea6\u653f\u5e9c\u653f\u7b56\u6216\u6cd5\u898f\u7684\u8b8a\u5316\uff0c\u7279\u5225\u662f\u8207 Tata Communications \u884c\u696d\u884c\u653f\u6709\u95dc\u7684\u8b8a\u66f4\uff1b\u4ee5\u53ca\u5370\u5ea6\u7684\u6574\u9ad4\u7d93\u6fdf\u3001\u5546\u696d\u8207\u4fe1\u8cb8\u689d\u4ef6\u3002\u5176\u4ed6\u56e0\u7d20\u53ef\u80fd\u5c0e\u81f4\u5be6\u969b\u7d50\u679c\u3001\u7e3e\u6548\u6216\u6210\u5c31\u8207\u524d\u77bb\u6027\u8072\u660e\u6240\u63d0\u53ca\u7684\u5927\u76f8\u5f91\u5ead\u3002\u7576\u4e2d\u8a31\u591a\u56e0\u7d20\u4e26\u975e Tata Communication \u6240\u63a7\u5236\u7684\uff0c\u5305\u62ec\u4f46\u4e0d\u9650\u65bc Tata Communications Limited \u5e74\u5ea6\u5831\u544a\u4e2d\u8a0e\u8ad6\u7684\u98a8\u96aa\u56e0\u7d20\u3002<\/p>\n

Tata Communications Limited \u7684\u5e74\u5ea6\u5831\u544a\uff0c\u73fe\u8f09\u5217\u65bc www.tatacommunications.com<\/a>\u3002Tata Communications \u6c92\u6709\u7fa9\u52d9\uff0c\u4e26\u660e\u78ba\u62d2\u7d55\u5c0d\u66f4\u65b0\u6216\u66f4\u6539\u5176\u524d\u77bb\u6027\u8072\u660e\u7684\u4efb\u4f55\u7fa9\u52d9\u3002
<\/sub>\u00a9 2025 Tata Communications Ltd. \u7248\u6b0a\u6240\u6709\u3002
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COMMUNICATIONS \u8207 TATA \u70ba Tata Sons Private Limited \u65bc\u5370\u5ea6\u53ca\u7279\u5b9a\u570b\u5bb6\u4e4b\u5546\u6a19\u6216\u8a3b\u518a\u5546\u6a19\u3002*TX = \u6574\u9ad4\u9ad4\u9a57 \u00a0 \u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pingtungtimes.com.tw\/?p=378615\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tata Communications \u8207 NiCE \u651c\u624b\u5408\u4f5c\uff0c\u4ee5\u4eba\u5de5\u667a\u80fd\u9a45\u52d5\u7684\u5ba2\u6236\u4e92\u52d5\u6280\u8853\u9769\u65b0\u5168\u7403\u806f\u7d61\u4e2d\u5fc3 - \u5c4f\u6771\u6642\u5831\u96fb\u5b50\u5831\" \/>\n<meta property=\"og:description\" content=\"\u7b56\u7565\u806f\u76df\u6574\u5408 Tata Communications Kaleyra \u8207 NiCE CXone 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\u5f37\u5927\u7684\u6578\u78bc\u6e20\u9053\u3001\u7b26\u5408\u5168\u7403\u898f\u7bc4\u7684\u8a9e\u97f3\u8207\u7db2\u8def\u57fa\u790e\u8a2d\u65bd\u3001\u6df1\u539a\u7684\u96f2\u7aef\u9077\u79fb\u5c08\u696d\u77e5\u8b58\u3001\u4ee3\u7406\u578b AI \u80fd\u529b\u4ee5\u53ca\u5168\u9762\u7684\u8a17\u7ba1\u670d\u52d9\uff0c\u6b64\u89e3\u6c7a\u65b9\u6848\u70ba\u904d\u4f48 190 \u591a\u500b\u570b\u5bb6\u8207\u5730\u5340\u7684\u5ba2\u6236\u63d0\u4f9b\u5b89\u5168\u3001\u53ef\u62d3\u5c55\u4e14\u5ea6\u8eab\u8a02\u9020\u7684\u9ad4\u9a57\u3002 NiCE \u900f\u904e\u5176 CXone Mpower \u5e73\u53f0\u7684\u5b8c\u6574\u529f\u80fd\u5f37\u5316\u6b64\u5408\u4f5c\u95dc\u4fc2\u3002\u8a72\u5e73\u53f0\u4f5c\u70ba\u7aef\u5230\u7aef\u7684 CX AI \u89e3\u6c7a\u65b9\u6848\uff0c\u6574\u5408\u4e86\u7531 AI \u9a45\u52d5\u7684\u52de\u52d5\u529b\u589e\u5f37\u3001\u667a\u80fd\u81ea\u52d5\u5316\u53ca\u7121\u7e2b\u5de5\u4f5c\u6d41\u7a0b\u5354\u8abf\u529f\u80fd\uff0c\u63d0\u4f9b\u7d71\u4e00\u89e3\u6c7a\u65b9\u6848\u3002\u4ee5 CXone Mpower \u70ba\u6838\u5fc3\uff0c\u4f01\u696d\u80fd\u8fc5\u901f\u5be6\u73fe\u806f\u7d61\u4e2d\u5fc3\u7684\u73fe\u4ee3\u5316\u8f49\u578b\uff0c\u78ba\u4fdd\u6240\u6709\u6e20\u9053\u7686\u7dad\u6301\u5353\u8d8a\u670d\u52d9\u6c34\u6e96\uff0c\u4e26\u5c07\u5ba2\u6236\u4e92\u52d5\u8f49\u5316\u70ba\u53ef\u91cf\u5316\u7684\u6210\u9577\u5f15\u64ce\uff0c\u9032\u800c\u63d0\u5347\u71df\u904b\u6548\u7387\u8207\u9577\u671f\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u3002 Tata Communications \u8207 NiCE \u651c\u624b\u52a0\u901f\u5ba2\u6236\u670d\u52d9\u71df\u904b\u7684\u6578\u78bc\u8f49\u578b\uff0c\u78ba\u4fdd\u5927\u898f\u6a21\u904b\u4f5c\u7684\u654f\u6377\u6027\u3001\u5408\u898f\u6027\u8207\u5275\u65b0\u80fd\u529b\uff0c\u540c\u6642\u5c07\u670d\u52d9\u55ae\u4f4d\u5f9e\u88ab\u52d5\u652f\u63f4\u8f49\u8b8a\u70ba\u52d5\u614b\u7684 AI \u9a45\u52d5\u6210\u9577\u5f15\u64ce\u2014\u2014\u9810\u5224\u5ba2\u6236\u9700\u6c42\u3001\u8ce6\u80fd\u5ba2\u670d\u4eba\u54e1\u3001\u63a8\u52d5\u4e3b\u52d5\u670d\u52d9\u3002 \u9032\u4e00\u6b65\u63d0\u5347\u6b64\u9ad4\u9a57\u7684\u662f Tata Communications Kaleyra TX Hub \u2014\u2014 \u9019\u5957\u6a21\u7d44\u5316\u5354\u8abf\u5c64\u80fd\u5c07\u5ba2\u6236\u73fe\u6709\u7684\u5ba2\u6236\u9ad4\u9a57\u5806\u758a\u8207\u4f01\u696d\u5de5\u5177\u6574\u5408\u70ba\u7d71\u4e00\u3001\u667a\u80fd\u7684\u5b8c\u6574\u5ba2\u670d\u4eba\u54e1\u9ad4\u9a57\u3002Kaleyra TX Hub \u63d0\u4f9b\u62d6\u653e\u5f0f\u90e8\u7f72\u529f\u80fd\u3001\u500b\u4eba\u5316\u5ba2\u670d\u4eba\u54e1\u8996\u5716\u3001\u5167\u5efa\u60c5\u7dd2\u5206\u6790\u5de5\u5177\uff0c\u4e26\u70ba\u806f\u7d61\u4e2d\u5fc3\u5ba2\u670d\u4eba\u54e1\u8207\u4e3b\u7ba1\u63d0\u4f9b\u7d71\u4e00\u64cd\u4f5c\u4ecb\u9762\u3002\u6b64\u5e73\u53f0\u7c21\u5316\u4f01\u696d\u9077\u79fb\u6d41\u7a0b\uff0c\u5354\u52a9\u4f01\u696d\u66f4\u8f15\u9b06\u5730\u8f49\u5411 NiCE CXone Mpower \u7b49\u73fe\u4ee3\u5316\u5ba2\u6236\u9ad4\u9a57 AI \u5e73\u53f0\uff0c\u540c\u6642\u78ba\u4fdd\u696d\u52d9\u9023\u7e8c\u6027\u4e26\u5c07\u4e2d\u65b7\u5f71\u97ff\u964d\u81f3\u6700\u4f4e\u3002 Tata Communications \u526f\u7e3d\u88c1\u517c\u5ba2\u6236\u4e92\u52d5\u5957\u4ef6\u5168\u7403\u8ca0\u8cac\u4eba Gaurav Anand \u8868\u793a\uff1a\u300c\u5728\u6bcf\u6b21\u5ba2\u6236\u4e92\u52d5\u90fd\u5851\u9020\u5fe0\u8aa0\u5ea6\u7684\u6642\u4ee3\uff0c\u6211\u5011\u8207 NiCE \u7684\u5408\u4f5c\u8ce6\u80fd\u4f01\u696d\u63d0\u4f9b\u667a\u80fd\u3001\u7121\u7e2b\u4e14\u4ee5\u5ba2\u670d\u4eba\u54e1\u70ba\u6838\u5fc3\u7684\u806f\u7d61\u4e2d\u5fc3\u9ad4\u9a57\u3002\u9019\u70ba\u670d\u52d9\u8f49\u578b\u6a39\u7acb\u65b0\u6a19\u6e96\u2014\u2014\u7576 AI \u8207\u81ea\u52d5\u5316\u76f8\u9047\uff0c\u9077\u79fb\u8b8a\u5f97\u8f15\u800c\u6613\u8209\uff0c\u6bcf\u6bb5\u5c0d\u8a71\u90fd\u66f4\u667a\u80fd\u3001\u66f4\u7dca\u5bc6\u76f8\u9023\u3002\u300d NiCE International \u4e3b\u5e2d Darren Rushworth \u8868\u793a\uff1a\u300c\u6b64\u9805\u5408\u4f5c\u5c07\u5169\u9593\u696d\u754c\u9818\u5c0e\u8005\u51dd\u805a\u65bc\u5171\u540c\u9858\u666f\u4e4b\u4e0b\u2014\u2014\u5354\u52a9\u4f01\u696d\u63d0\u4f9b\u66f4\u667a\u80fd\u5316\u3001\u66f4\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u5f9e\u800c\u5275\u9020\u53ef\u91cf\u5316\u7684\u5f71\u97ff\u529b\u3002\u5728 Tata Communications \u7684\u5168\u7403\u7bc4\u570d\u548c\u503c\u5f97\u4fe1\u8cf4\u7684\u5c08\u696d\u77e5\u8b58\u7684\u652f\u6301\u4e0b\uff0c\u6211\u5011\u5c07\u6bcf\u500b\u4e92\u52d5\u8f49\u8b8a\u70ba\u5275\u9020\u50f9\u503c\u3001\u5fe0\u8aa0\u5ea6\u548c\u7af6\u722d\u512a\u52e2\u7684\u6a5f\u6703\u3002\u300d NiCE \u7c21\u4ecb \u5c3c\u65af \uff08\u7d0d\u65af\u9054\u514b\uff1aNICE\uff09\u4ee5\u4eba\u70ba\u672c\uff0c\u4ee5\u4eba\u5de5\u667a\u80fd\u6539\u8b8a\u4e16\u754c\u3002\u6211\u5011\u5c08\u70ba\u6b64\u6253\u9020\u7684\u4eba\u5de5\u667a\u80fd\u5e73\u53f0\uff0c\u5c07\u4e92\u52d5\u8f49\u5316\u70ba\u4e3b\u52d5\u3001\u5b89\u5168\u3001\u667a\u80fd\u7684\u884c\u52d5\uff0c\u8ce6\u80fd\u500b\u4eba\u8207\u6a5f\u69cb\u5f9e\u4e92\u52d5\u5230\u89e3\u6c7a\u554f\u984c\u7684\u5168\u7a0b\u5275\u65b0\u5be6\u8e10\u3002NiCE \u5e73\u53f0\u5df2\u7372\u5f97\u5168\u7403 150 \u591a\u500b\u570b\u5bb6\u7684\u4f01\u696d\u4fe1\u8cf4\uff0c\u5ee3\u6cdb\u61c9\u7528\u65bc\u5404\u7522\u696d\u9818\u57df\uff0c\u4e32\u806f\u4eba\u54e1\u3001\u7cfb\u7d71\u8207\u5de5\u4f5c\u6d41\u7a0b\uff0c\u5be6\u73fe\u5927\u898f\u6a21\u667a\u80fd\u5316\u904b\u4f5c\uff0c\u5168\u9762\u63d0\u5347\u6a5f\u69cb\u8868\u73fe\uff0c\u5275\u9020\u7d93\u5be6\u8b49\u4e14\u53ef\u91cf\u5316\u7684\u6210\u679c\u3002 Tata Communications \u7c21\u4ecb Tata Group \u9644\u5c6c\u516c\u53f8 Tata Communications\uff08\u5370\u5ea6\u570b\u5bb6\u8b49\u5238\u4ea4\u6613\u6240\u4ee3\u78bc\uff1aTATACOMM\uff09\uff08\u5b5f\u8cb7\u8b49\u5238\u4ea4\u6613\u6240\u4ee3\u78bc\uff1a500483\uff09\u662f\u5168\u7403\u6578\u78bc\u751f\u614b\u7cfb\u7d71\u63a8\u52d5\u8005\uff0c\u73fe\u4eca\u5df2\u65bc\u8d85\u904e 190 \u500b\u570b\u5bb6\u548c\u5730\u5340\u63a8\u52d5\u8fc5\u901f\u589e\u9577\u7684\u6578\u78bc\u7d93\u6fdf\u3002\u8a72\u516c\u53f8\u6191\u85c9\u4fe1\u4efb\u5f15\u9818\uff0c\u900f\u904e\u5354\u4f5c\u548c\u9023\u63a5\u89e3\u6c7a\u65b9\u6848\u3001\u6838\u5fc3\u53ca\u65b0\u4e00\u4ee3\u9023\u63a5\u3001\u96f2\u7aef\u8a17\u7ba1\u53ca\u5b89\u5168\u89e3\u6c7a\u65b9\u6848\uff0c\u4ee5\u53ca\u5a92\u9ad4\u670d\u52d9\uff0c\u5354\u52a9\u5168\u7403\u4f01\u696d\u6578\u78bc\u8f49\u578b\u3002\u300a\u8ca1\u5bcc\u96dc\u8a8c\u300b\u5168\u7403 500 \u5f37\u4f01\u696d\u4e2d\uff0c\u6709300 \u9593\u662f\u8a72\u516c\u53f8\u7684\u5ba2\u6236\uff0c\u800c\u8a72\u516c\u53f8\u9023\u63a5\u4f01\u696d\u81f3\u5168\u7403 80% 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