{"id":359880,"date":"2025-09-02T17:08:00","date_gmt":"2025-09-02T09:08:00","guid":{"rendered":"https:\/\/pingtungtimes.com.tw\/?p=359880"},"modified":"2025-09-02T17:08:00","modified_gmt":"2025-09-02T09:08:00","slug":"ibm%ef%bc%9a%e6%a5%ad%e5%8b%99%e6%b5%81%e7%a8%8b%e5%a7%94%e5%a4%96bpo-3-0%e6%99%82%e4%bb%a3-%e8%ae%93%e4%bc%81%e6%a5%ad%e6%88%90%e6%9c%ac%e6%b8%9b%e5%8d%8a-%e7%94%9f%e7%94%a2%e5%8a%9b%e5%a4%9a","status":"publish","type":"post","link":"https:\/\/pingtungtimes.com.tw\/?p=359880","title":{"rendered":"IBM\uff1a\u696d\u52d9\u6d41\u7a0b\u59d4\u5916BPO 3.0\u6642\u4ee3 \u8b93\u4f01\u696d\u6210\u672c\u6e1b\u534a \u751f\u7522\u529b\u591a\u4e09\u6210"},"content":{"rendered":"<div>\n<table name=\"logo_release\" border=\"0\" cellspacing=\"10\" cellpadding=\"5\" align=\"right\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/95470\/5486394\/ibm_logo.jpg?p=medium600\" border=\"0\" alt=\"\" title=\"logo\" hspace=\"0\" vspace=\"0\" width=\"118\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"prntac\">\u5411\u53f0\u7063\u96fb\u5b50\u88fd\u9020\u696d\u4e3b\u63a8\u4f9b\u61c9\u93c8\u8207\u63a1\u8cfc\u3001\u8ca1\u6703\u3001\u4eba\u8cc7\u7ba1\u7406\u8207\u4eba\u624d\u62db\u52df\u4e09\u5927\u59d4\u5916\u985e\u5225<\/p>\n<p><span class=\"legendSpanClass\">\u53f0\u5317<\/span><span class=\"legendSpanClass\">2025\u5e749\u67082\u65e5<\/span> \/\u7f8e\u901a\u793e\/ &#8212; \u6839\u64da\u7f8e\u570b\u5e02\u5834\u7814\u7a76\u6a5f\u69cb\u7a46\u723e\u6d1e\u898b\u8207\u7b56\u7565(Moor Insights &amp; Strategy)\u57282025\u5e74\u521d\u767c\u8868\u7684\u5831\u544a<sup>[1]<\/sup>\u6307\u51fa\uff0c\u81ea1990\u5e74\u4ee3\u8d77\u767c\u5c55\u8fc4\u4eca\u5df2\u670930\u5e74\u7684   <br \/>   <span>\u53f0\u7063 IBM \u8aee\u8a62\u7e3d\u7d93\u7406\u6797\u7ff0\u8868\u793a\uff0c\u63a1\u7528 IBM \u696d\u52d9\u59d4\u5916\u6d41\u7a0b\u670d\u52d9\u53ef\u589e\u52a0\u4f01\u696d\u4e09\u6210\u4ee5\u4e0a\u7684\u751f\u7522\u529b\uff0c\u7bc0\u7701\u4f5c\u696d\u6210\u672c\u53ef\u9054\u4e94\u6210\uff1b\u59d4\u5916\u7684\u898f\u6a21\u8d8a\u5927\uff0c\u6548\u76ca\u8d8a\u986f\u8457\u3002<\/span>  <\/div>\n<p>\u696d\u52d9\u6d41\u7a0b\u59d4\u5916\u662f\u4e00\u9805\u4f01\u696d\u7b56\u7565\uff1b\u4f01\u696d\u5c07\u7279\u5b9a\u7684\u975e\u6838\u5fc3\u696d\u52d9\u6d41\u7a0b\uff0c\u59d4\u8a17\u7d66\u5916\u90e8\u7b56\u7565\u4f19\u4f34\u57f7\u884c\u3002\u5176\u4e3b\u8981\u76ee\u7684\u662f\u900f\u904e\u904b\u7528\u5916\u90e8\u5c08\u696d\u8cc7\u6e90\uff0c\u512a\u5316\u71df\u904b\u6548\u7387\u8207\u54c1\u8cea\u3001\u63d0\u5347\u4f01\u696d\u56de\u61c9\u5e02\u5834\u8207\u696d\u52d9\u8b8a\u5316\u7684\u5f48\u6027\u3001\u964d\u4f4e\u6210\u672c\uff0c\u4f7f\u4f01\u696d\u66f4\u70ba\u5c08\u6ce8\u65bc\u6838\u5fc3\u696d\u52d9\uff0c\u5275\u9020\u6c38\u7e8c\u578b\u7684\u7af6\u722d\u529b\u3002\u53f0\u7063\u00a0IBM \u8aee\u8a62\u7e3d\u7d93\u7406\u6797\u7ff0\u6307\u51fa\uff0cIBM \u5728\u5168\u7403\u63d0\u4f9b\u696d\u52d9\u6d41\u7a0b\u59d4\u5916\u670d\u52d9\uff0c\u985e\u5225\u6db5\u84cb\u4f9b\u61c9\u93c8\u8207\u63a1\u8cfc\u3001\u92b7\u552e\u8207\u5ba2\u6236\u670d\u52d9\u3001\u8ca1\u52d9\u8207\u4eba\u529b\u8cc7\u6e90\u3001\u53ca\u7279\u5b9a\u884c\u696d\u6d41\u7a0b\uff08\u5982\u91d1\u878d\u696d\u6d17\u9322\u9632\u5236\u8207\u91d1\u878d\u72af\u7f6a\u4f5c\u696d\u6d41\u7a0b\uff09\u3002<\/p>\n<p>\u6797\u7ff0\u5f37\u8abf\uff0cIBM \u8aee\u8a62\u662f\u540c\u6642\u5177\u5099\u4f01\u696d\u8f49\u578b\u8207\u79d1\u6280\u5275\u65b0\u96d9\u91cd\u80fd\u529b\u7684\u9867\u554f\u5718\u968a\uff0c\u70ba\u4f01\u696d\u91cd\u65b0\u8a2d\u8a08\u696d\u52d9\u6d41\u7a0b\uff0c\u5c07\u4ee3\u7406\u5f0fAI\u8207\u6d41\u7a0b\u81ea\u52d5\u5316\u878d\u5165\u5de5\u4f5c\u6d41\uff0c\u63d0\u5347\u6548\u7387\u8207\u97cc\u6027\uff1b\u696d\u52d9\u670d\u52d9\u4ee5\u00a0IBM \u904d\u5e03\u5168\u7403\u7684\u8cc7\u6e90\u7db2\u7d61\u4f86\u63d0\u4f9b\u3002\u6797\u7ff0\u8868\u793a\uff0c\u6309\u7167\u884c\u696d\u8207\u59d4\u5916\u670d\u52d9\u985e\u5225\u4e0d\u540c\uff0c\u5e73\u5747\u4f86\u8aaa\u63a1\u7528\u00a0IBM \u696d\u52d9\u6d41\u7a0b\u59d4\u5916\u670d\u52d9\u53ef\u589e\u52a0\u4f01\u696d30%\u4ee5\u4e0a\u7684\u751f\u7522\u529b\uff0c\u7bc0\u7701\u4f5c\u696d\u6210\u672c\u7d0435%\u81f350%\uff1b\u4e14\u59d4\u5916\u7684\u898f\u6a21\u8d8a\u5927\uff0c\u6548\u76ca\u8d8a\u9ad8\u3002<\/p>\n<p>IBM \u5728\u53f0\u7063\u5e02\u5834\u5c07\u96fb\u5b50\u88fd\u9020\u696d\u5217\u70ba\u63a8\u5ee3\u696d\u52d9\u6d41\u7a0b\u59d4\u5916\u7684\u91cd\u9ede\u884c\u696d\u3002\u53f0\u7063\u00a0IBM \u8aee\u8a62\u526f\u7e3d\u7d93\u7406\u5433\u96ea\u7469\u5206\u6790\uff0c\u8fd1\u5e74\u53f0\u7063\u96fb\u5b50\u88fd\u9020\u696d\u5728\u5168\u7403\u5f48\u6027\u4f48\u5c40\u7684\u9700\u6c42\u907d\u589e\uff0c\u7136\u906d\u9047\u6210\u672c\u58d3\u529b\u3001\u65b0\u5e02\u5834\u4f9b\u61c9\u93c8\u751f\u614b\u9ad4\u7cfb\u4e0d\u5920\u6210\u719f\u3001\u4eba\u624d\u77ed\u7f3a\u3001\u5404\u5730\u71df\u904b\u6cd5\u898f\u6cd5\u689d\u5404\u7570\u3001\u4ee5\u5f80\u7ba1\u7406\u7684\u6210\u529f\u6a21\u5f0f\u7121\u6cd5\u5957\u7528\u8207\u8907\u88fd\u7684\u91cd\u91cd\u6311\u6230\u3002\u82e5\u5c07\u4f9b\u61c9\u93c8\u8207\u63a1\u8cfc\u3001\u8ca1\u52d9\u7ba1\u7406\u8207\u6703\u8a08\u3001\u4eba\u624d\u62db\u52df\u8207\u54e1\u5de5\u670d\u52d9\u7b49\u4e09\u9805\u975e\u6838\u5fc3\u696d\u52d9\u6d41\u7a0b\uff0c\u59d4\u5916\u4ea4\u7d66\u00a0IBM \u5354\u52a9\u8655\u7406\u8207\u52a0\u901f\u6d41\u7a0b\u6a19\u6e96\u5316\u3001\u85c9\u7531\u6574\u5408\u8207\u7c21\u5316\u63a7\u7ba1\u6210\u672c\uff0c\u63d0\u5347\u71df\u904b\u6548\u7387\uff1b\u518d\u4ee5\u5408\u7d04\u548c\u5354\u8b70\u4fdd\u969c\u4ea4\u4ed8\u54c1\u8cea\u8207\u6210\u679c\uff0c\u964d\u4f4e\u4f01\u696d\u71df\u904b\u98a8\u96aa\uff1b\u9664\u4e86\u53ef\u4ee5\u5c07\u4f01\u696d\u8cc7\u6e90\u96c6\u4e2d\u6295\u6ce8\u65bc\u6838\u5fc3\u696d\u52d9\uff0cIBM \u53ef\u4fe1\u8cf4\u7684\u670d\u52d9\u5718\u968a\u66f4\u662f\u4f01\u696d\u8de8\u570b\/\u591a\u570b\u71df\u904b\u7684\u6700\u4f73\u5f8c\u76fe\u3002<\/p>\n<p>IBM \u516c\u53f8\u53f0\u6e2f\u6fb3\u63a1\u8cfc\u9577\u66fe\u74ca\u59ae\u4ee5\u00a0IBM \u63a1\u8cfc\u90e8\u9580\u7684\u300c\u65e5\u5e38\u300d\u70ba\u4f8b\uff1a\u7ba1\u740612\u842c\u5bb6\u4f9b\u61c9\u5546\u3001\u89f8\u89d2\u904d\u53ca\u5168\u7403170\u500b\u5e02\u5834\u3001\u5e74\u63a1\u8cfc\u8a02\u55ae26\u842c\u7b46\uff0c\u5e74\u63a1\u8cfc\u91d1\u984d155\u5104\u7f8e\u5143\uff0c\u7d04\u4f54\u00a0IBM 2024\u5e74\u71df\u6536628\u5104\u7f8e\u5143\u7684\u56db\u5206\u4e4b\u4e00\u3002\u5728\u00a0IBM \u5168\u7403\u63a1\u8cfc\u9032\u884c\u4e86\u4e09\u968e\u6bb5\u3001\u805a\u7126\u65bc\u6d88\u5f2d\u71df\u904b\u8907\u96dc\u5ea6\u3001\u7c21\u5316\u5b8c\u6574\u5de5\u4f5c\u6d41\u3001\u4ee5AI\u8207\u81ea\u52d5\u5316\u53d6\u4ee3\u4eba\u5de5\u8207\u624b\u52d5\u7b49\u4e09\u9805\u8f49\u578b\u91cd\u9ede\u5f8c\uff0cIBM \u5df2\u7d93\u5275\u9020\u6bcf\u5e74\u524a\u6e1b\u4eba\u4e8b\u6210\u672c20%\uff0c\u6bcf\u5e74\u6e1b\u5c11\u63a1\u8cfc\u8cbb\u7528\u905420\u5104\u7f8e\u5143\uff0c\u5168\u740340\u9918\u500b\u63a1\u8cfc\u7cfb\u7d71\uff0c\u53ef\u4ee5\u5448\u73fe\u65bc\u55ae\u4e00\u5100\u8868\u677f\uff0c\u4e14\u5c0d\u672a\u4f86\u63a1\u8cfc\u9700\u6c42\u7684\u300c\u80fd\u898b\u5ea6\u300d\u9577\u905412\u500b\u6708\u7b49\u591a\u9805\u7e3e\u6548\u3002\u66fe\u74ca\u59ae\u6307\u51fa\uff0c\u81ea\u751f\u6210\u5f0fAI\u6280\u8853\u554f\u4e16\u4ee5\u4f86\uff0cIBM \u63a1\u8cfc\u4eba\u54e1\u4f7f\u7528\u7531\u00a0IBM watsonx Orchestrate \u958b\u767c\u7684AI\u4ee3\u7406\u00a0IBM AskProcurement\uff0c\u4e0d\u8ad6\u662f\u7531\u5b83\u4f86\u8f14\u52a9\u300c\u5c08\u696d\u5bc6\u96c6\u300d\u7684\u9078\u5546\u8207\u8ac7\u5224\u8b70\u50f9\uff0c\u6216\u662f\u5354\u52a9\u4f9b\u61c9\u5546\u67e5\u8a62\u767c\u7968\u8207\u4ed8\u6b3e\u72c0\u614b\u7b49\u884c\u653f\u5de5\u4f5c\uff0c\u6240\u9700\u5de5\u4f5c\u6642\u9593\u7686\u5f9e\u6578\u500b\u5de5\u4f5c\u5929\u5927\u5e45\u7e2e\u6e1b\u5230\u4e00\u5206\u9418\u5167\u5373\u53ef\u5b8c\u6210\u3002<\/p>\n<p>\u66fe\u74ca\u59ae\u8a8d\u70ba\uff0cIBM \u4ee5\u81ea\u8eab\u7684\u63a1\u8cfc\u8f49\u578b\u7684\u7d93\u9a57\u3001\u5168\u7403\u63a1\u8cfc\u4f48\u5c40\u8207\u8cc7\u6e90\u7db2\u7d61\u51fa\u767c\u3001\u518d\u642d\u914d\u8aee\u8a62\u5718\u968a\u7684\u7b56\u7565\u8f49\u578b\u8207\u79d1\u6280\u5275\u65b0\u80fd\u529b\uff0c\u662f\u4f01\u696d\u5ba2\u6236\u9078\u64c7<a href=\"https:\/\/www.ibm.com\/consulting\/procurement\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color: #0000FF\">\u63a1\u8cfc\u696d\u52d9\u6d41\u7a0b\u59d4\u5916<\/a>\u7b56\u7565\u4f19\u4f34\u7684\u4e0d\u4e8c\u4e4b\u9078\u3002<\/p>\n<p><b>\u95dc\u65bc<\/b><b>\u00a0IBM<\/b><\/p>\n<p>IBM \u662f\u5168\u7403\u9818\u5148\u7684\u6df7\u5408\u96f2\u3001\u4eba\u5de5\u667a\u6167\u53ca\u4f01\u696d\u670d\u52d9\u63d0\u4f9b\u8005\uff0c\u670d\u52d9\u904d\u53ca\u5168\u7403\u00a0175 \u591a\u500b\u570b\u5bb6\u3002IBM \u5354\u52a9\u4f01\u696d\u5f9e\u8cc7\u6599\u4e2d\u7372\u5f97\u5546\u696d\u6d1e\u5bdf\u3001\u7c21\u5316\u6d41\u7a0b\u3001\u964d\u4f4e\u6210\u672c\u4e26\u589e\u5f37\u7af6\u722d\u529b\u3002\u4f86\u81ea\u91d1\u878d\u670d\u52d9\u3001\u96fb\u4fe1\u548c\u91ab\u7642\u7b49\u95dc\u9375\u9818\u57df\u7684\u6a5f\u69cb\uff0c\u63a1\u7528\u00a0IBM \u6df7\u5408\u96f2\u5e73\u53f0\u53ca\u00a0Red Hat OpenShift \u9032\u884c\u6578\u4f4d\u8f49\u578b\u3002IBM \u5728\u4eba\u5de5\u667a\u6167\u3001\u91cf\u5b50\u904b\u7b97\u548c\u7522\u696d\u5c0e\u5411\u7684\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\u53ca\u4f01\u696d\u670d\u52d9\u9818\u57df\u6301\u7e8c\u5275\u65b0\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u958b\u653e\u4e14\u9748\u6d3b\u7684\u9078\u64c7\u3002\u516c\u53f8\u79c9\u6301\u8aa0\u4fe1\u3001\u900f\u660e\u6cbb\u7406\u3001\u793e\u6703\u8cac\u4efb\u3001\u591a\u5143\u5305\u5bb9\u7684\u4f01\u696d\u6587\u5316\uff0c\u5960\u5b9a\u4e86\u00a0IBM \u7684\u696d\u52d9\u57fa\u77f3\u3002<\/p>\n<p>\u53f0\u7063\u00a0IBM \u516c\u53f8\u65b0\u805e\u5ba4\uff1a<a href=\"https:\/\/taiwan.newsroom.ibm.com\/\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color: #0000FF\">https:\/\/taiwan.newsroom.ibm.com\/<\/a><\/p>\n<p><b>\u65b0\u805e\u806f\u7d61<br \/><\/b>IBM \u516c\u53f8\u516c\u95dc\u90e8\u00a0\u00a0\u00a0 <span class=\"xn-person\">Kate Liu<\/span> <a href=\"mailto:kateliu@cn.ibm.com\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color: #0000FF\">kateliu@cn.ibm.com<\/a><\/p>\n<p><sup>[1]<\/sup> <i>Moor Insights and Strategy, Transforming BPO with AI and Automation: IBM&#8217;s Approach to Intelligent Operations, <span class=\"xn-chron\">January 2025<\/span> <a href=\"https:\/\/www.ibm.com\/downloads\/documents\/us-en\/11ed32de1fb744fc\" target=\"_blank\" rel=\"nofollow noopener\" style=\"color: #0000FF\">https:\/\/www.ibm.com\/downloads\/documents\/us-en\/11ed32de1fb744fc<\/a><\/i><\/p>\n<p>\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5411\u53f0\u7063\u96fb\u5b50\u88fd\u9020\u696d\u4e3b\u63a8\u4f9b\u61c9\u93c8\u8207\u63a1&#8230;<\/p>\n","protected":false},"author":16,"featured_media":359881,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[40567],"tags":[],"class_list":["post-359880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-40567"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IBM\uff1a\u696d\u52d9\u6d41\u7a0b\u59d4\u5916BPO 3.0\u6642\u4ee3 \u8b93\u4f01\u696d\u6210\u672c\u6e1b\u534a \u751f\u7522\u529b\u591a\u4e09\u6210 - \u5c4f\u6771\u6642\u5831\u96fb\u5b50\u5831<\/title>\n<meta name=\"description\" content=\"\u5411\u53f0\u7063\u96fb\u5b50\u88fd\u9020\u696d\u4e3b\u63a8\u4f9b\u61c9\u93c8\u8207\u63a1\u8cfc\u3001\u8ca1\u6703\u3001\u4eba\u8cc7\u7ba1\u7406\u8207\u4eba\u624d\u62db\u52df\u4e09\u5927\u59d4\u5916\u985e\u5225 \u53f0\u53172025\u5e749\u67082\u65e5 \/\u7f8e\u901a\u793e\/ -- \u6839\u64da\u7f8e\u570b\u5e02\u5834\u7814\u7a76\u6a5f\u69cb\u7a46\u723e\u6d1e\u898b\u8207\u7b56\u7565(Moor Insights &amp; Strategy)\u57282025\u5e74\u521d\u767c\u8868\u7684\u5831\u544a\u6307\u51fa\uff0c\u81ea1990\u5e74\u4ee3\u8d77\u767c\u5c55\u8fc4\u4eca\u5df2\u670930\u5e74\u7684   \u53f0\u7063 IBM \u8aee\u8a62\u7e3d\u7d93\u7406\u6797\u7ff0\u8868\u793a\uff0c\u63a1\u7528 IBM 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\u8aee\u8a62\u526f\u7e3d\u7d93\u7406\u5433\u96ea\u7469\u5206\u6790\uff0c\u8fd1\u5e74\u53f0\u7063\u96fb\u5b50\u88fd\u9020\u696d\u5728\u5168\u7403\u5f48\u6027\u4f48\u5c40\u7684\u9700\u6c42\u907d\u589e\uff0c\u7136\u906d\u9047\u6210\u672c\u58d3\u529b\u3001\u65b0\u5e02\u5834\u4f9b\u61c9\u93c8\u751f\u614b\u9ad4\u7cfb\u4e0d\u5920\u6210\u719f\u3001\u4eba\u624d\u77ed\u7f3a\u3001\u5404\u5730\u71df\u904b\u6cd5\u898f\u6cd5\u689d\u5404\u7570\u3001\u4ee5\u5f80\u7ba1\u7406\u7684\u6210\u529f\u6a21\u5f0f\u7121\u6cd5\u5957\u7528\u8207\u8907\u88fd\u7684\u91cd\u91cd\u6311\u6230\u3002\u82e5\u5c07\u4f9b\u61c9\u93c8\u8207\u63a1\u8cfc\u3001\u8ca1\u52d9\u7ba1\u7406\u8207\u6703\u8a08\u3001\u4eba\u624d\u62db\u52df\u8207\u54e1\u5de5\u670d\u52d9\u7b49\u4e09\u9805\u975e\u6838\u5fc3\u696d\u52d9\u6d41\u7a0b\uff0c\u59d4\u5916\u4ea4\u7d66\u00a0IBM \u5354\u52a9\u8655\u7406\u8207\u52a0\u901f\u6d41\u7a0b\u6a19\u6e96\u5316\u3001\u85c9\u7531\u6574\u5408\u8207\u7c21\u5316\u63a7\u7ba1\u6210\u672c\uff0c\u63d0\u5347\u71df\u904b\u6548\u7387\uff1b\u518d\u4ee5\u5408\u7d04\u548c\u5354\u8b70\u4fdd\u969c\u4ea4\u4ed8\u54c1\u8cea\u8207\u6210\u679c\uff0c\u964d\u4f4e\u4f01\u696d\u71df\u904b\u98a8\u96aa\uff1b\u9664\u4e86\u53ef\u4ee5\u5c07\u4f01\u696d\u8cc7\u6e90\u96c6\u4e2d\u6295\u6ce8\u65bc\u6838\u5fc3\u696d\u52d9\uff0cIBM \u53ef\u4fe1\u8cf4\u7684\u670d\u52d9\u5718\u968a\u66f4\u662f\u4f01\u696d\u8de8\u570b\/\u591a\u570b\u71df\u904b\u7684\u6700\u4f73\u5f8c\u76fe\u3002 IBM \u516c\u53f8\u53f0\u6e2f\u6fb3\u63a1\u8cfc\u9577\u66fe\u74ca\u59ae\u4ee5\u00a0IBM \u63a1\u8cfc\u90e8\u9580\u7684\u300c\u65e5\u5e38\u300d\u70ba\u4f8b\uff1a\u7ba1\u740612\u842c\u5bb6\u4f9b\u61c9\u5546\u3001\u89f8\u89d2\u904d\u53ca\u5168\u7403170\u500b\u5e02\u5834\u3001\u5e74\u63a1\u8cfc\u8a02\u55ae26\u842c\u7b46\uff0c\u5e74\u63a1\u8cfc\u91d1\u984d155\u5104\u7f8e\u5143\uff0c\u7d04\u4f54\u00a0IBM 2024\u5e74\u71df\u6536628\u5104\u7f8e\u5143\u7684\u56db\u5206\u4e4b\u4e00\u3002\u5728\u00a0IBM \u5168\u7403\u63a1\u8cfc\u9032\u884c\u4e86\u4e09\u968e\u6bb5\u3001\u805a\u7126\u65bc\u6d88\u5f2d\u71df\u904b\u8907\u96dc\u5ea6\u3001\u7c21\u5316\u5b8c\u6574\u5de5\u4f5c\u6d41\u3001\u4ee5AI\u8207\u81ea\u52d5\u5316\u53d6\u4ee3\u4eba\u5de5\u8207\u624b\u52d5\u7b49\u4e09\u9805\u8f49\u578b\u91cd\u9ede\u5f8c\uff0cIBM 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AskProcurement\uff0c\u4e0d\u8ad6\u662f\u7531\u5b83\u4f86\u8f14\u52a9\u300c\u5c08\u696d\u5bc6\u96c6\u300d\u7684\u9078\u5546\u8207\u8ac7\u5224\u8b70\u50f9\uff0c\u6216\u662f\u5354\u52a9\u4f9b\u61c9\u5546\u67e5\u8a62\u767c\u7968\u8207\u4ed8\u6b3e\u72c0\u614b\u7b49\u884c\u653f\u5de5\u4f5c\uff0c\u6240\u9700\u5de5\u4f5c\u6642\u9593\u7686\u5f9e\u6578\u500b\u5de5\u4f5c\u5929\u5927\u5e45\u7e2e\u6e1b\u5230\u4e00\u5206\u9418\u5167\u5373\u53ef\u5b8c\u6210\u3002 \u66fe\u74ca\u59ae\u8a8d\u70ba\uff0cIBM \u4ee5\u81ea\u8eab\u7684\u63a1\u8cfc\u8f49\u578b\u7684\u7d93\u9a57\u3001\u5168\u7403\u63a1\u8cfc\u4f48\u5c40\u8207\u8cc7\u6e90\u7db2\u7d61\u51fa\u767c\u3001\u518d\u642d\u914d\u8aee\u8a62\u5718\u968a\u7684\u7b56\u7565\u8f49\u578b\u8207\u79d1\u6280\u5275\u65b0\u80fd\u529b\uff0c\u662f\u4f01\u696d\u5ba2\u6236\u9078\u64c7\u63a1\u8cfc\u696d\u52d9\u6d41\u7a0b\u59d4\u5916\u7b56\u7565\u4f19\u4f34\u7684\u4e0d\u4e8c\u4e4b\u9078\u3002 \u95dc\u65bc\u00a0IBM IBM 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\u5728\u4eba\u5de5\u667a\u6167\u3001\u91cf\u5b50\u904b\u7b97\u548c\u7522\u696d\u5c0e\u5411\u7684\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\u53ca\u4f01\u696d\u670d\u52d9\u9818\u57df\u6301\u7e8c\u5275\u65b0\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u958b\u653e\u4e14\u9748\u6d3b\u7684\u9078\u64c7\u3002\u516c\u53f8\u79c9\u6301\u8aa0\u4fe1\u3001\u900f\u660e\u6cbb\u7406\u3001\u793e\u6703\u8cac\u4efb\u3001\u591a\u5143\u5305\u5bb9\u7684\u4f01\u696d\u6587\u5316\uff0c\u5960\u5b9a\u4e86\u00a0IBM \u7684\u696d\u52d9\u57fa\u77f3\u3002 \u53f0\u7063\u00a0IBM \u516c\u53f8\u65b0\u805e\u5ba4\uff1ahttps:\/\/taiwan.newsroom.ibm.com\/ \u65b0\u805e\u806f\u7d61IBM \u516c\u53f8\u516c\u95dc\u90e8\u00a0\u00a0\u00a0 Kate Liu kateliu@cn.ibm.com  Moor Insights and Strategy, Transforming BPO with AI and Automation: IBM&#039;s Approach to Intelligent Operations, January 2025 https:\/\/www.ibm.com\/downloads\/documents\/us-en\/11ed32de1fb744fc \u00a0\" \/>\n<meta property=\"og:url\" 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