{"id":158333,"date":"2023-06-22T00:36:00","date_gmt":"2023-06-21T16:36:00","guid":{"rendered":"https:\/\/pingtungtimes.com.tw\/?p=158333"},"modified":"2023-06-22T00:36:00","modified_gmt":"2023-06-21T16:36:00","slug":"yellow-ai-%e5%9c%a8-sapr-store-%e6%8e%a8%e5%87%ba%e7%94%b1%e7%94%9f%e6%88%90%e5%bc%8fai%e9%a9%85%e5%8b%95%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%8f%8a%e8%81%b2%e9%9f%b3%e6%a9%9f","status":"publish","type":"post","link":"https:\/\/pingtungtimes.com.tw\/?p=158333","title":{"rendered":"Yellow.ai \u5728 SAP(R) Store \u63a8\u51fa\u7531\u751f\u6210\u5f0fAI\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u53ca\u8072\u97f3\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\uff0c\u8b93\u9867\u5ba2\u548c\u54e1\u5de5\u9ad4\u9a57\u81ea\u52d5\u5316"},"content":{"rendered":"<div>\n<table name=\"logo_release\" border=\"0\" cellspacing=\"10\" cellpadding=\"5\" align=\"right\">\n<tbody>\n<tr>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u900f\u904e\u8207\u4e94\u500b SAP \u89e3\u6c7a\u65b9\u6848\u7d50\u5408\uff0c\u4f01\u696d\u73fe\u53ef\u4ee5\u5229\u7528 Yellow.ai \u7684\u52d5\u614b\u81ea\u52d5\u5316\u5e73\u53f0\uff0c\u63d0\u4f9b\u81ea\u4e3b\u53ca\u5982\u540c\u771f\u4eba\u7684\u9ad4\u9a57\uff0c\u5f9e\u800c\u63d0\u5347\u9867\u5ba2\u548c\u54e1\u5de5\u7684\u9ad4\u9a57<\/p>\n<p><span class=\"legendSpanClass\">\u52a0\u5dde\u8056\u99ac\u5201<\/span><span class=\"legendSpanClass\">2023\u5e746\u670822\u65e5<\/span> \/\u7f8e\u901a\u793e\/ &#8212; \u5c0d\u8a71\u5f0f AI \u9818\u57df\u7684\u5168\u7403\u9818\u5c0e\u8005 Yellow.ai \u4eca\u65e5\u5ba3\u5e03\uff0c\u8a72\u516c\u53f8\u7531\u751f\u6210\u5f0f AI \u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u53ca\u8072\u97f3\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\uff0c\u73fe\u5df2\u5728\u70ba SAP \u548c\u5408\u4f5c\u5925\u4f34\u7522\u54c1\u800c\u8a2d\u7684\u6578\u78bc\u4ea4\u6613\u5e02\u96c6 <a href=\"https:\/\/store.sap.com\/dcp\/en\/\" target=\"_blank\" rel=\"nofollow noopener\">SAP\u00ae\u00a0Store<\/a>\u00a0\u4e0a\u63d0\u4f9b\uff0c\u8a72\u89e3\u6c7a\u65b9\u6848\u53ef\u8b93\u9867\u5ba2\u548c\u54e1\u5de5\u9ad4\u9a57\u81ea\u52d5\u5316\u3002\u9019\u5169\u500b\u89e3\u6c7a\u65b9\u6848\u90fd\u662f\u5728\u00a0SAP Business Technology Platform \u4e0a\u4f7f\u7528\u00a0SAP Integration Suite \u5efa\u7acb\u3002<a href=\"https:\/\/store.sap.com\/dcp\/en\/product\/display-0000061158_live_v1\/ai-chatbots-and-voicebots-for-cx\" target=\"_blank\" rel=\"nofollow noopener\">\u9867\u5ba2\u9ad4\u9a57\u00a0(CX) \u89e3\u6c7a\u65b9\u6848<\/a>\u8207\u00a0SAP Commerce\u3001SAP Commerce Cloud\u3001SAP CRM Sales \u548c\u00a0SAP CRM Service Manager \u7d50\u5408\uff0c\u800c<a href=\"https:\/\/store.sap.com\/dcp\/en\/product\/display-0000061420_live_v1\/ai-chatbots-and-voicebots-for-ex\" target=\"_blank\" rel=\"nofollow noopener\">\u54e1\u5de5\u9ad4\u9a57\u00a0(EX) \u89e3\u6c7a\u65b9\u6848<\/a>\u5247\u8207\u00a0SAP SuccessFactors Employee Central \u7d50\u5408\u3002<\/p>\n<p><b>Yellow.ai\u00a0<\/b><b>\u884c\u653f\u7e3d\u88c1\u517c\u5171\u540c\u5275\u8fa6\u4eba<\/b><b>\u00a0Raghu Ravinutala<\/b>\u00a0\u8868\u793a\uff1a\u300c\u5229\u7528\u591a\u578b\u614b\u00a0LLM \u67b6\u69cb\uff0c\u6211\u5011\u7531\u751f\u6210\u5f0f\u00a0AI \u9a45\u52d5\u7684\u52d5\u614b\u81ea\u52d5\u5316\u5e73\u53f0\uff0c\u73fe\u53ef\u5354\u52a9\u4f01\u696d\u91cd\u65b0\u5b9a\u7fa9\u8207\u9867\u5ba2\u548c\u54e1\u5de5\u7684\u9023\u7e6b\u65b9\u5f0f\uff0c\u8b93\u4f01\u696d\u7372\u5f97\u7af6\u722d\u512a\u52e2\u548c\u5177\u898f\u6a21\u7684\u6709\u50f9\u503c\u6295\u8cc7\u5831\u916c\u00a0(ROI)\u3002Yellow.ai \u7684\u52d5\u614b\u00a0AI \u4ee3\u7406\u76ee\u524d\u6bcf\u5b63\u8655\u7406\u8d85\u904e\u00a020 \u5104\u6b21\u4e92\u52d5\uff0c\u652f\u63f4\u903e\u00a0135 \u7a2e\u8a9e\u8a00\uff0c\u6db5\u84cb\u96fb\u8a71\u3001Alexa\u3001\u7db2\u7d61\u3001WhatsApp\u3001Google Business Messaging \u548c\u00a0Facebook \u7b49\u8d85\u904e\u00a035 \u500b\u6e20\u9053\u3002\u6211\u5011\u7684\u52d5\u614b\u00a0AI \u4ee3\u7406\u53ef\u900f\u904e\u6211\u5011\u7684\u00a0<a href=\"https:\/\/yellow.ai\/conversational-ai-customer-service\/\" target=\"_blank\" rel=\"nofollow noopener\">Conversational Service Cloud<\/a>\u00a0\u548c\u00a0<a href=\"https:\/\/yellow.ai\/conversational-ai-marketing\/\" target=\"_blank\" rel=\"nofollow noopener\">Conversational Commerce Cloud<\/a>\u00a0\u7522\u54c1\u5957\u4ef6\uff0c\u8b93\u4f01\u696d\u53ef\u4ee5\u5c07\u9867\u5ba2\u529f\u80fd\u81ea\u52d5\u5316\uff0c\u540c\u6642\u6211\u5011\u7684\u00a0<a href=\"https:\/\/yellow.ai\/employee-experience-ai\/\" target=\"_blank\" rel=\"nofollow noopener\">Conversational EX Cloud<\/a>\u00a0\u6703\u63d0\u4f9b\u5168\u5929\u5019\u652f\u63f4\u548c\u81ea\u52a9\u81ea\u52d5\u5316\u64cd\u4f5c\uff0c\u4ee5\u5927\u898f\u6a21\u5730\u61c9\u5c0d\u6240\u6709\u7684\u65e5\u5e38\u54e1\u5de5\u67e5\u8a62\u3002\u6211\u5011\u900f\u904e\u89e3\u6c7a\u65b9\u6848\uff0c\u63d0\u4f9b\u5982\u540c\u771f\u4eba\u7684\u9ad4\u9a57\uff0c\u5728\u00a030 \u65e5\u5167\u5be6\u73fe\u00a090% \u4ee5\u4e0a\u7684\u81ea\u52d5\u5316\uff0c\u540c\u6642\u5c07\u71df\u904b\u6210\u672c\u964d\u4f4e\u00a060%\u3002\u300d<\/p>\n<p>CX \u804a\u5929\u6a5f\u5668\u4eba\u53ca\u8072\u97f3\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u73fe\u6642\u5728\u00a0SAP Store \u63d0\u4f9b\u514d\u8cbb\u8a66\u7528\uff0c\u5176\u53ef\u4ee5\u5e6b\u52a9\u4f01\u696d\uff1a<\/p>\n<ul type=\"disc\">\n<li><b>\u5927\u898f\u6a21\u5be6\u65bd\uff1a<\/b>\u900f\u904e\u5176\u5c08\u5229\u7684\u591a\u578b\u614b\u5927\u578b\u8a9e\u8a00\u6a21\u578b (LLM) AI \u5f15\u64ce DynamicNLP\u2122\uff0cYellow.ai \u7684\u89e3\u6c7a\u65b9\u6848\u7121\u9700\u8a13\u7df4\u52d5\u614b AI \u4ee3\u7406\uff0c\u4e26\u6703\u4f7f\u7528\u4e00\u6309\u7d50\u5408\u4f86\u8207\u7b2c\u4e09\u65b9\u7cfb\u7d71\u7d50\u5408\uff0c\u4ee5\u5be6\u73fe\u7aef\u5c0d\u7aef\u4ea4\u6613\u3002\u5176\u5df2\u9810\u5148\u8a2d\u5b9a\u7684\u884c\u696d\u6307\u5b9a\u7bc4\u672c\u4ea6\u53ef\u4ee5\u8b93\u4f01\u696d\u52a0\u901f\u56de\u61c9\u4e0a\u5e02\u901f\u5ea6\uff0c\u4e26\u52a0\u5feb\u5275\u9020\u50f9\u503c\u7684\u9032\u7a0b\u3002<\/li>\n<li><b>\u900f\u904e\u964d\u4f4e\u300c\u547c\u53eb\u504f\u8f49\u300d\u7387\u4f86\u63d0\u5347\u6548\u7387<\/b>\uff1a\u900f\u904e\u5b8c\u7f8e\u7d50\u5408\u771f\u4eba\u548c AI \u81ea\u52d5\u5316\uff0c\u8a72\u516c\u53f8\u7684\u52d5\u614b AI \u4ee3\u7406\u53ef\u4ee5\u5373\u6642\u8655\u7406\u52d5\u614b\u5de5\u4f5c\u6d41\u7a0b\uff0c\u4e26\u63d0\u4f9b\u77e5\u8b58\u5eab\u4f86\u52a0\u5feb\u771f\u4eba\u4ee3\u7406\u7684\u56de\u61c9\u901f\u5ea6\uff0c\u540c\u6642\u964d\u4f4e\u8a13\u7df4\u6210\u672c\u3002<\/li>\n<li><b>\u900f\u904e\u6587\u5b57\u548c\u8a9e\u97f3\u7684\u52d5\u614b<\/b><b> AI <\/b><b>\u4ee3\u7406\u4f86\u6539\u5584\u9867\u5ba2\u9ad4\u9a57\uff1a<\/b> \u5168\u6e20\u9053\u89e3\u6c7a\u65b9\u6848\u7684\u52d5\u614b AI \u4ee3\u7406\u53ef\u4ee5\u5728\u5404\u500b\u6e20\u9053\u5167\u9032\u884c\u81ea\u8a02\uff0c\u5176\u6703\u5f9e\u6bcf\u6b21\u4e92\u52d5\u4e2d\u5b78\u7fd2\uff0c\u4ee5\u66f4\u597d\u5730\u9032\u884c\u500b\u4eba\u5316\uff0c\u5f9e\u800c\u5c07\u7522\u751f\u7d50\u679c\u7684\u901f\u5ea6\u63d0\u5347\u5341\u500d\uff0c\u4ee5\u63d0\u9ad8\u9867\u5ba2\u6eff\u610f\u5ea6 (CSAT) \u8a55\u5206\u3002<\/li>\n<li><b>\u81ea\u52d5\u5316\u96c6\u5ba2\u5f0f\u548c\u63a8\u64ad\u5f0f\u6d3b\u52d5<\/b>\uff1a\u5354\u52a9\u4f01\u696d\u5c0d\u76ee\u6a19\u7fa4\u9ad4\u9032\u884c\u8d85\u500b\u4eba\u5316\u7684\u6d3b\u52d5\uff0c\u900f\u904e\u52d5\u614b AI \u4ee3\u7406\u9032\u884c\u4e3b\u52d5\u901a\u8a0a\u4ee5\u63d0\u9ad8\u8f49\u63db\u7387\uff0c\u4f7f\u7528\u6975\u5177\u5438\u5f15\u529b\u7684\u5c0f\u5de5\u5177\u4f86\u6536\u96c6\u66f4\u591a\u4e3b\u52d5\u8a02\u95b1\uff0c\u4e26\u4e14\u5354\u52a9\u4f01\u696d\u5728\u9069\u7576\u6642\u5c07\u7db2\u7ad9\u8a2a\u5ba2\u5c0e\u5411\u4f01\u696d\u7684 WhatsApp AI \u4ee3\u7406\u3002<\/li>\n<\/ul>\n<p>EX \u804a\u5929\u6a5f\u5668\u4eba\u53ca\u8072\u97f3\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\uff1a<\/p>\n<ul type=\"disc\">\n<li><b>\u5168\u5929\u5019\u5728\u5404\u500b\u6e20\u9053\u63d0\u4f9b\u591a\u7a2e\u8a9e\u8a00\u7684\u652f\u63f4\uff1a<\/b> \u900f\u904e\u8d85\u904e 35 \u500b\u6587\u5b57\u548c\u8a9e\u97f3\u6e20\u9053\u4f86\u5354\u52a9\u4f01\u696d\u8207\u54e1\u5de5\u900f\u904e\u52d5\u614b AI \u4ee3\u7406\u9023\u7e6b\uff0c\u8a72\u89e3\u6c7a\u65b9\u6848\u5229\u7528\u5176\u5c08\u5229\u7684 DynamicNLP\u2122 \u548c\u5148\u9032\u7684\u591a LLM \u751f\u6210\u5f0f AI \u6a21\u578b\uff0c\u53ef\u900f\u904e\u8d85\u904e 135 \u7a2e\u8a9e\u8a00\u4f86\u9032\u884c\u5373\u6642\u81ea\u52a9\u670d\u52d9\u3001\u7c21\u5316\u71df\u904b\uff0c\u4e26\u8b93\u54e1\u5de5\u6eff\u610f\u5ea6\u5927\u5e45\u63d0\u5347 40%\u3002<\/li>\n<li><b>\u4ee5\u914d\u6709<\/b><b> AI <\/b><b>\u7684\u4ee3\u7406\u6709\u6548\u5730\u89e3\u6c7a\u67e5\u8a62\uff1a<\/b> \u8a72\u89e3\u6c7a\u65b9\u6848\u900f\u904e\u81ea\u52d5\u56de\u61c9\u3001\u5de5\u55ae\u6458\u8981\u548c\u554f\u984c\u6d1e\u5bdf\u7b49\u7531\u751f\u6210\u5f0f AI 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content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yellow.ai \u5728 SAP(R) Store \u63a8\u51fa\u7531\u751f\u6210\u5f0fAI\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u53ca\u8072\u97f3\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\uff0c\u8b93\u9867\u5ba2\u548c\u54e1\u5de5\u9ad4\u9a57\u81ea\u52d5\u5316 - \u5c4f\u6771\u6642\u5831\u96fb\u5b50\u5831\" \/>\n<meta property=\"og:description\" content=\"\u900f\u904e\u8207\u4e94\u500b SAP \u89e3\u6c7a\u65b9\u6848\u7d50\u5408\uff0c\u4f01\u696d\u73fe\u53ef\u4ee5\u5229\u7528 Yellow.ai \u7684\u52d5\u614b\u81ea\u52d5\u5316\u5e73\u53f0\uff0c\u63d0\u4f9b\u81ea\u4e3b\u53ca\u5982\u540c\u771f\u4eba\u7684\u9ad4\u9a57\uff0c\u5f9e\u800c\u63d0\u5347\u9867\u5ba2\u548c\u54e1\u5de5\u7684\u9ad4\u9a57 \u52a0\u5dde\u8056\u99ac\u52012023\u5e746\u670822\u65e5 \/\u7f8e\u901a\u793e\/ -- \u5c0d\u8a71\u5f0f AI \u9818\u57df\u7684\u5168\u7403\u9818\u5c0e\u8005 Yellow.ai \u4eca\u65e5\u5ba3\u5e03\uff0c\u8a72\u516c\u53f8\u7531\u751f\u6210\u5f0f AI 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